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I want to be able to watch Netflix on my TV, I bought Amazon…

Customer Question
I want to be...

I want to be able to watch Netflix on my TV, I bought Amazon TVfirestick and it does not work.

Technician's Assistant: What's the model number of your TV? How old is it?

Pearl, my name is Karen. Is there a way to get the information you just asked?

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have never been able to watch Netflix on my TV.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Actually I said yes to the menu question only.

Submitted: 8 months ago.Category: TV
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Answered in 50 minutes by:
11/20/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,831
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number of the tv?

Where on the back did you connect the firestick?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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