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I want to be able to watch Netflix on my TV, I bought Amazon

Customer Question
TVfirestick and it does not...
I want to be able to watch Netflix on my TV, I bought Amazon TVfirestick and it does not work.
JA: What's the model number of your TV? How old is it?
Customer: Pearl, my name is Karen. Is there a way to get the information you just asked?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never been able to watch Netflix on my TV.
JA: Anything else you want the Expert to know before I connect you?
Customer: Actually I said yes to the menu question only.
Submitted: 28 days ago.Category: TV
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Answered in 50 minutes by:
11/20/2017
TV Technician: Nathan, Installer replied 28 days ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,932
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number of the tv?

Where on the back did you connect the firestick?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,940
2,940 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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