TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

The screen got damaged and the tv will not come on.

The screen got damaged...

The screen got damaged and the tv will not come on

Technician's Assistant: What's the model number of your TV? How old is it?

Un55mu6500f

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I moved the tv and when I did I squeezed the upper corner of the screen and no it looks like there is a crack in side of the screen

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today I moved the tv

Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
11/20/2017
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,502
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question

Unfortunately whenever these screens are impacted, or any external pressure is put on them it generally causes the screen to fail (the LCD panel has liquid in between two layers that produces the image). Anytime you see any defect in the screen after it's been hit- it does unfortunately indicate that the LCD panel is faulty and there aren't any fixes for this beyond replacing the entire screen of the TV (which costs 80% of what the TV cost when new, and requires dismantling and reassembly of the set to fix the issue). I'm sorry to have to tell you but the TV is not really repairable after there this occurs, aside from purchasing a used one of the exact same model on eBay and then disassembling it for it's screen.

Ask Your Own TV Question

The only other thing you can do to try and recoup some of the loss is to contact a site that purchases these sets with faulty/damaged screens and then sells the internal boards to TV repair shops. The site below is a used/pulled parts supplier and may be able to help on that end:

http://www.shopjimmy.com

Ask Your Own TV Question

Other than that, I'm sorry for the bad news here and wish there were an economical fix. Let me know if you need more help. Also, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own TV Question

Do you need further assistance with this?

Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,502
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 8 months ago
How do I Cancel this membership if I can’t fix the TV then I do not need membership because I don’t have a TV

You would handle any customer service issues using the site help pages, I am an independent tech (not an employee of the site).

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,502
47,502 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I lraned on back of the tv now it shows bkeeding no picture
I lraned on back of the tv now it shows bkeeding no picture just sound … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
While moving my 60" sharp smart tv. aquos, Opps dropped it!!
while moving my 60" sharp smart tv. aquos, Opps dropped it!! but no serious external damage. small crack upper right corner.... seems ok. now it won't power on with buttons or remote. About 5yrs old. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
When I was putting my brand new 50" tv together I heard a pupping
When I was putting my brand new 50" tv together I heard a pupping noise and when I tern it I discover that the screen had come out of the track on the left side about 10". I will appreciate if you can… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I own 55 inch flat screen LG TV ,a few months ago the left
I own 55 inch flat screen LG TV ,a few months ago the left side of the TV started flashing , (the area flashing was a four inch strip on the left side )… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I got a un46f6360 that at turn on there is several fine
I got a un46f6360 that at turn on there is several fine lines running hor. and some running verticle on rt. side also there is a section of the screen at upper rt. corner that is just white. I think t… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
just recently bought a sony 55" 3d lcd tv. just one day shy
just recently bought a sony 55" 3d lcd tv. just one day shy of 2 months old i have tv on while reading and everything is fine. i look up after a while and it looks as if someone threw a baseball at th… read more
Aric
Aric
Technician
47,502 satisfied customers
I have a 32" flat screen television. I have had it for a couple
I have a 32" flat screen television. I have had it for a couple of years. I moved it from one room to another. when I hooked it back up, I got like a spot in the upper right cornor (looks like a winds… read more
Aric
Aric
Technician
47,502 satisfied customers
samsung plasma taken off wall and moved. It was leaning against
samsung plasma taken off wall and moved. It was leaning against wall and fell over, not hard. When plugged in no picture and just a loud hum. model PN58A550S1FXZA… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
Hello my samsung TV 46 is presenting horizontal stripes on
Hello my samsung TV 46'' is presenting horizontal stripes on the right side and my t-con board is making a buzzing noise when i press the right side or some times the t-con board the problem goes away… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Samsung 50 inch plasma TV that I bought about 14 months
I have a Samsung 50 inch plasma TV that I bought about 14 months ago. After we had it for 2 months my son threw a nerf football and put a star crack in the upper right hand corner of the TV. About a 6… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My friend has a toshiba-32hl67 that fell off of his dresser.
My friend has a toshiba-32hl67 that fell off of his dresser. it will not power up and i can hear something moving around inside. is there any hope for it? I think i could take it apart and fix it myse… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a 47 Samsung LCD, Model #LNT4661FX/XAA, Serial#AHBBCFPC00397K,
I have a 47" Samsung LCD, Model #LNT4661FX/XAA, Serial#AHBBCFPC00397K, Version AA09. In the lower left corner, the screen will at times, fade in and out with dark to almost black screen for a few seco… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Sony Bravia KDL-46W4100. The right side of the picture
I have a Sony Bravia KDL-46W4100. The right side of the picture on the screen is very unstable. When you turn it on it is taking longer and longer before you can view the whole screen and now it's got… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Samsung LN40A650 which has recently started ghosting.
I have a Samsung LN40A650 which has recently started ghosting. It is mostly in the upper left corner and tends to go away within 5-10 minutes. It creates a magnified ghosting effect. I can kind of see… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Can impact damage to an HDTV be repaired If so, about how
Can impact damage to an HDTV be repaired? If so, about how much does it cost (for a 42" Sony Bravia)?… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
I have a Sony Bravia KD LV 32 XBR2. As we were watching the
I have a Sony Bravia KD LV 32 XBR2. As we were watching the TV the screen made an electronic ping/pop and the bottom right hand corner spiderwebbed. However, it wasn't a break in the actual screen, it… read more
Conrad
Conrad
Technician
Vocational, Technical or Trade Scho
946 satisfied customers
lc-42pd7x sharp. can hear the sound but there is no picture.
lc-42pd7x sharp. can hear the sound but there is no picture. on bottom right hand side has streaks of colour on it. Help please… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a Panasonic Viera TC-32lx70 lcd tv with a screen that
I have a Panasonic Viera TC-32lx70 lcd tv with a screen that was cracked in the left upper corner. I still get half of a picture on the left side. Do I need to replace the screen or the lamp and if bo… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x