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Sound, no picture, good backlights. Have replaced the t-con…

Customer Question
Sound, no picture, good...

Sound, no picture, good backlights. Have replaced the t-con board, main board, and power supply board in that order and still nothing. All the cables appear to be good. Bad panel?

Technician's Assistant: What's the model number of your TV? How old is it?

Samsung UN50EH5000F 3 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No picture to be able to verify. Same across all inputs

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Happened once a year ago. Replaced the t-con board and it fixed the issue. This time it didn't work. No events leading up to the issue that I'm aware of

Submitted: 7 months ago.Category: TV
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Answered in 6 days by:
11/25/2017
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,374
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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