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Model 6301x attached to cable by coaxe can not change

Customer Question
Model 6301x attached to...

Model 6301x attached to cable by coaxe can not change picture aspect

Technician's Assistant: What's the model number of your TV? How old is it?

6301x 2 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works but no asterisk on no rmt415 remote to get to advanced and no menu button on tv to adjust at tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing

Submitted: 8 months ago.Category: TV
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Answered in 3 minutes by:
11/19/2017
TV Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,484
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 8 months ago

I'm not sure what that 6301x number is. Can you please get me the model number off of the back of the TV?

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Customer reply replied 8 months ago
No model number starting with ns as should be. Tv remanufactored by best buy
Customer reply replied 7 months ago
Your service is worthless I expect no charges as I received no answers
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