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It wont channel auto scan. Its new where do i find the model…

Customer Question
It wont channel auto...

It wont channel auto scan

Technician's Assistant: What's the model number of your TV? How old is it?

Its new where do i find the model #

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can change things on the menu and it will go through auto scan but when done it tells me to channel auto scan again

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just took it out of the box and hooked it up

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No ty

Submitted: 8 months ago.Category: TV
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Answered in 7 minutes by:
11/19/2017
TV Technician: Shahid, Technician replied 8 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 8 months ago

- Is the antenna hooked to TV or a cable box to get channels?

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