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It comes on with sound, but no picture? Oh I'm at work I…

Customer Question
It comes on with...

It comes on with sound, but no picture?

Technician's Assistant: What's the model number of your TV? How old is it?

Oh I'm at work I believe I bought it in 2010

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No the menu channels do not only sound

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened yesterday

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No that's it

Submitted: 8 months ago.Category: TV
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Answered in 1 minute by:
11/18/2017
TV Technician: Mike G., Technician replied 8 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,437
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 8 months ago

Are you able to get the model number off the back of the tv? If not:

-what is the brand?

-what size is the screen?

-is it LED or LCD or DLP or?

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Customer reply replied 8 months ago
but I'm at work and the TV is home
TV Technician: Mike G., Technician replied 8 months ago

REPLY back here when you are with the tv and have the model number.

http://www.justanswer.com/tv-repair/at9oq-comes-sound-no-picture-oh-i-m-work.html

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