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Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It comes on with sound, but no picture? Oh I'm at work I

Customer Question

It comes on with sound, but no picture?
JA: What's the model number of your TV? How old is it?
Customer: Oh I'm at work I believe I bought it in 2010
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no the menu channels do not only sound
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened yesterday
JA: Anything else you want the Expert to know before I connect you?
Customer: no that's it
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Expert:  Mike G. replied 1 year ago.

Are you able to get the model number off the back of the tv? If not:

-what is the brand?

-what size is the screen?

-is it LED or LCD or DLP or?

Customer: replied 1 year ago.
but I'm at work and the TV is home
Expert:  Mike G. replied 1 year ago.

REPLY back here when you are with the tv and have the model number.