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My samsung tv has a pop up going across the bottom of

Customer Question
Second opinion] My samsung...

Second opinion] My samsung tv has a pop up going across the bottom of screen,can't get it off

Technician's Assistant: What's the model number of your TV? How old is it?

It's about 7 yrs old. Model # LN46C630K1F

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, same problem on all channels

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

2 days.

Submitted: 8 months ago.Category: TV
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Answered in 1 day by:
11/19/2017
TV Technician: Anthony_Infotech, Technician replied 8 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,263
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 8 months ago

Can you please get me the model number found on the back of the set please?

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