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I had a quick power outage (split second) and lost pic and…

Customer Question
I had a quick...

I had a quick power outage (split second) and lost pic and sound - pic has come back but no sound - is it pooched?

Technician's Assistant: What's the model number of your TV? How old is it?

KDL46Z51000 tag on righ side at back shows 31-12-2009

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Just seems to be hdmi

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I shut off my tv and hooked my 32 inch form our bedroom

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Everything is normal for my 32 - internet and android box are working as before,

Submitted: 8 months ago.Category: TV
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Answered in 1 minute by:
11/18/2017
TV Technician: Mike G., Technician replied 8 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,452
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 8 months ago

Do you have access to the tv, so you can try something?

Do you have the original Sony remote that came with the tv?

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TV Technician: Mike G., Technician replied 8 months ago

Do you have something connected to the tv right now so you can test the sound?

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Customer reply replied 8 months ago
I've had an emergency and have to go NOW! will be back to you, sorry
TV Technician: Mike G., Technician replied 8 months ago

ok

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