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It will not turn on. No I just explained this, and now I…

Customer Question
It will not turn...

It will not turn on

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

No I just explained this, and now I have to repeata

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It was ununused for the last 7 months. Went to reconnect and it will not turn on. We have checked the power and it is getting power as the little red light lights up. We tried turning it on with the remote, the two places on the TV. It will not turn on!

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Check the previous answer.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I do not want to explain my problem a third time

Submitted: 8 months ago.Category: TV
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Answered in 1 minute by:
11/18/2017
TV Technician: Mike G., Technician replied 8 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,432
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 8 months ago

The tv brand, model, size, is not showing up on this page. Please check the model number on the back of the tv or provide the tv brand and size and type.

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Customer reply replied 8 months ago
32LH20-UA
TV Technician: Mike G., Technician replied 8 months ago

Thanks

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TV Technician: Mike G., Technician replied 8 months ago

Do you have previous tv repair experience? Because since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires complex diagnosis and parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here (previous electronics experience is required on your part). Otherwise you will need to use local repair shop but unfortunately that will end up costing more than a new 32" tv.

I know this is bad news and very upsetting but please understand I am here to provide an honest answer. I hope you will submit a 5 star rating at the top of this page and not base the rating on the fact that your tv needs parts or services outside of our control. If for some reason you don't feel I should get 5 stars, please do not rate and just let me know and I will follow up with you here.

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Mike G.
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Category: TV
Satisfied Customers: 8,432
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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