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I have a samsung series 6 led tv. All of a sudden tonight in

Customer Question
the upper left corner a...
I have a samsung series 6 led tv. All of a sudden tonight in the upper left corner a samsung smart tv logo with 5 boxes below start appearing then disappears for about 30 seconds, then shows up again for a few seconds, disappears and repeats continuously. How do I make it stop?
JA: Just to clarify, what's the LED television's exact make and model?
Customer: Not sure just a 55 inch samsung about 4 years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Not sure just a samsung 55 inch
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was trying to connect a roku stick. Don't think I touched anything else.
JA: Anything else you want the Expert to know before I connect you?
Customer: No
Submitted: 29 days ago.Category: TV
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Answered in 19 minutes by:
11/18/2017
TV Technician: Nathan, Installer replied 29 days ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,920
Experience: Custom home theater installer, authorized dealer top brands.
Verified
As an initial step please go into the Samsung menu under help or advanced and look for a factory reset option. Chose that and then when it comes back on it will prompt you through the initial setup again. When it gets to the use or location mode option set it to home mode rather than retail or store demo mode and let me know if that works for you.
Thanks
Nathan
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TV Technician: Nathan, Installer replied 22 days ago

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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,920
26,920 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

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