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I have a samsung series 6 led tv. All of a sudden tonight in…

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I have a samsung...

I have a samsung series 6 led tv. All of a sudden tonight in the upper left corner a samsung smart tv logo with 5 boxes below start appearing then disappears for about 30 seconds, then shows up again for a few seconds, disappears and repeats continuously. How do I make it stop?

Technician's Assistant: Just to clarify, what's the LED television's exact make and model?

Not sure just a 55 inch samsung about 4 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Not sure just a samsung 55 inch

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was trying to connect a roku stick. Don't think I touched anything else.

Submitted: 8 months ago.Category: TV
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Answered in 19 minutes by:
11/18/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,777
Experience: Custom home theater installer, authorized dealer top brands.
Verified
As an initial step please go into the Samsung menu under help or advanced and look for a factory reset option. Chose that and then when it comes back on it will prompt you through the initial setup again. When it gets to the use or location mode option set it to home mode rather than retail or store demo mode and let me know if that works for you.
Thanks
Nathan
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TV Technician: Nathan, Installer replied 7 months ago

Hello, it appears your question is still open.
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Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Satisfied Customers: 30,777
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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