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Is this service a charge? Almost two years. I can't put in…

Customer Question
Is this service a...

Is this service a charge?

Technician's Assistant: What's the model number of your TV? How old is it?

Almost two years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can't put in password ***** my smart TV to connect with the internet

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing I really think it's the remote it will not let me enter the password

Submitted: 8 months ago.Category: TV
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Customer reply replied 8 months ago
RCA model number 5407SL40A45A107475
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
I gave you my information with the model number please try to help me with this. I have the original remote this is driving me crazy need to connect to the internet.
Answered in 10 minutes by:
11/18/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,819
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

To be clear, this is a paid support service, it is not free help.

Are you using the RCA remote here, or something else?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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