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MY TV A 32 IN SAMSUNG HAS A SCREEAN POPPIN UP WHEN IT IS…

Customer Question
MY TV A 32...

MY TV A 32 IN SAMSUNG HAS A SCREEAN POPPIN UP WHEN IT IS TURNED ON ?? IF I GO TO TOOLS ON ORIG REMOTE AND TURN OFF IT STAYS OFF UNTILL I TURN OFF ? HAVE HAD TV AND NEVER HAD THIS SCREEN B-4 MY WIFE SAID SHE WAS REWINDING A MOVIE AND THIS POPPED UP????

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

32 IN SAMSUNG NO FIRST TIME UN32J5003 1080P HDMI WIDE COLOR CONNECT SHARE

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

NO HAVE 4 SAMSUNG TV'S ONLY THIS ONE ??

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

ONLY A WEEK MY WIFE WAS REWINDING A MOVIE, SHE SAID SHE HELD BUTTN DOWN WHEN REWINDING- NOT HITTING AND WAITING

Technician's Assistant: Anything else you want the Expert to know before I connect you?

CAN'T THINK OF ANYTHING ?

Submitted: 8 months ago.Category: TV
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Answered in 18 minutes by:
11/17/2017
TV Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,503
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 8 months ago

What's the model number off the back of the Samsung please? And how old is it?

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TV Technician: Aric, Technician replied 8 months ago

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