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Aric
Aric, Technician
Category: TV
Satisfied Customers: 48650
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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The Activity Data Terms Conditions 'Accept' button does not

Customer Question

The Activity Data Terms Conditions 'Accept' button does not work. I press the Accept but it does nothing.
JA: What's the model number of your TV? How old is it?
Customer: E434-D2 I bouhgt it 11/2016
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works and no issues with source or input. I see Hulu, Netflex and other options behind the Decline and Accept but, when I push Accept nothing happens.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Today is the first time I connection the TV to the Internet. Everything loaded with no issues. Just will not except me selecting 'Accept'.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

I'm reviewing your details and will reply shortly.

Customer: replied 1 year ago.
Thank you
Expert:  Aric replied 1 year ago.

This sounds simply like a Vizio glitch (which we see commonly).

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Then try running through the steps you did previously and see if it allows you to Accept. Let me know what happens please.

Expert:  Aric replied 1 year ago.

Were you able to try those steps and are you still having the same problem?

Customer: replied 1 year ago.
Trying them now
Expert:  Aric replied 1 year ago.

Thank you.

Customer: replied 1 year ago.
Still does not work
Expert:  Aric replied 1 year ago.

What exactly is it you're trying to "Accept" please? Can you elaborate?

Customer: replied 1 year ago.
The Activity Data Terms & Conditions screen. The options are Decline or Accept. I press Accept and nothing happens.
Expert:  Aric replied 1 year ago.

I understand that, but what ACTIVITY are you trying to accept- which APP?

Customer: replied 1 year ago.
Smart cast
Expert:  Aric replied 1 year ago.

Okay, I'm not familiar with Smart Cast. I will opt out.

Customer: replied 1 year ago.
I connect to internet with no issues. It installed and updated. The last step is to decline or accept and nothing happens after I press accept. The decline & Accept just sit there