TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

How can I troubleshoot the SMARTHUB on my model 5676X/XAA.

Customer Question
How can I troubleshoot...

How can I troubleshoot the SMARTHUB on my model 5676X/XAA

Technician's Assistant: What's the model number of your TV? How old is it?

Model 6400 series 6

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works, just won't connect to the internet.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A wk

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I've tried all the suggestions given on the TV and Netflix site, checking the modem operation etc. just won't get to the SMARTHUB

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 days by:
11/21/2017
TV Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 21,964
Experience: 10+ years
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own TV Question
Customer reply replied 7 months ago
rather than add more to my credit card, I prefer to try the text first
Customer reply replied 7 months ago
just text me the trial procedures, then lets go from there ok
TV Technician: Josh, Technician replied 7 months ago

Please explain your issue in more detail

Ask Your Own TV Question
Customer reply replied 7 months ago
Forget it!
I’ll just do without this feature.
TV Technician: Josh, Technician replied 7 months ago

Okay, thank you.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I can't get Netflix to work on my series 8 tv. No it just
I can't get Netflix to work on my series 8 tv JA: Are you getting any error messages when you try to connect to Netflix? Customer: No it just won't open JA: How is your internet connection? Have you t… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We moved our 60" Smart TV downstairs, hooked it up, but the
We moved our 60" Smart TV downstairs, hooked it up, but the smart part isn't working. We can't get Netflix or Hulu … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I cannot get on Netflix but Netflix comes in on my iPad. You
I cannot get on Netflix but Netflix comes in on my iPad … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My Samsung smart TV keeps losing the internet connection. We
My Samsung smart TV keeps losing the internet connection. We can not watch Netflix. The other TV's have it so the connection wireless is good to other TVs. I have tried to reset. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Can't connect to netflix. tried all of the suggestions on
can't connect to netflix. tried all of the suggestions on the internet. i can get the internet on tv but when going to the netflix site it keeps telling me "unable to connect to netflix". no codes. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My TV 'tinternet is disconnected and won't play netflix or
Hello: My TV 'tinternet is disconnected and won't play netflix or hulu. It does play off an antena. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I can not access netflix through smarthub on my samsung tv.
I can not access netflix through smarthub on my samsung tv … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
It is my youtube on my tv. It has a rectangle on the screen
It is my youtube on my tv. It has a rectangle on the screen when I try to watch the youtube channel. Can you tell me how to get this off. My other TV's don't have this. My name is*****: Are you gettin… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Television was turned off with good picture and sound, next
Television was turned off with good picture and sound, next morning only a clicking sound and a light flashing image on the on/off button. No connection … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
TV won't connect to internet. Netflix. I have reset router
I have reset router and modem by unplugging and all other devices are connected to internet fine … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Network connection good but Smarthub not working. Netflix.
Yes, connection good according to TV menu for network connection. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a Samsung smart tv. I've been watching Amazon Prime
I have a Samsung smart tv. I've been watching Amazon Prime for months and now it won't go on. I click the icon and just get blue screen. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I cannot get the tv in my living room to work. It keeps
I cannot get the tv in my living room to work. It keeps telling me it is weak or no signal. It just went off last evening while I was watching it. The tv in my bedroom is working?????? … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I can't get on netflix, not even to the place for password.
I can't get on netflix, not even to the place for password. when I try it says unable to connect. I can get on internet, i can get on Amazon tv. Whats wrong? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My smart Hub button isn't working? 3 years, the other stuff
the other stuff works on the remote just not the smart hub button … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My new Samsung Smart tv is connected to the internet and I
My new Samsung Smart tv is connected to the internet and I am able to connect to everything except Netflix. Comcast says everything is ok.. Netflix says it's not them and must be the Samsung TV. Any i… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Unable to select Enter button on remote on my TV, help!
We have a UE40D8000 Samsung TV. Up to 2 days ago all was working well. Now when we go into Smart Hub the Enter or Select button will not work (either on the remote or using the TV side panel) and we c… read more
Eng. Andres
Eng. Andres
Bachelor\u0027s Degree
911 satisfied customers
I have a Samsung TV HD 1080 40 " .I do not really understand
I have a Samsung TV HD 1080 40 " .I do not really understand what is needed to make this TV function as an internet TV Thanks… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x