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My television doesn’t work just need help. Un40j5200af. I…

Customer Question
My television doesn’t work...

My television doesn’t work just need help

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

Un40j5200af

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I don’t have cable but try to watch YouTube & Netflix

Submitted: 8 months ago.Category: TV
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Answered in 9 minutes by:
11/17/2017
TV Technician: Anthony_Infotech, Technician replied 8 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 8 months ago

So the TV s own menu works OK..

Is the youtube and netflix coming from within apps in the set itself?

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TV Technician: Anthony_Infotech, Technician replied 8 months ago

Please re-boot the set by unplugging from wallpower wait 5 ins replug back in again, let me know if there is any change

If no change are you sure the set is connected to the router?

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Customer reply replied 8 months ago
We did so many time
Customer reply replied 8 months ago
Always says server not found
Customer reply replied 8 months ago
I don’t need anymore help
Customer reply replied 8 months ago
Don’t charge any amount from my card please
Customer reply replied 8 months ago
Thanks for ur try have a nice day
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