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Turned TV on and after about 2 minutes the screen goes

Customer Question
Turned TV on and...

Turned TV on and after about 2 minutes the screen goes black

Technician's Assistant: What's the model number of your TV? How old is it?

The TV isn't that old we bought it about a 4 years back. where do I find the model number?

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Let me check the tv menu

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Model number is ***** - TV has sound but picture goes black after 2 mins

Technician's Assistant: Anything else you want the Expert to know before I connect you?

This just start happening

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
11/17/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,165
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When the TV goes blank, does the audio continue?

Please let me know

Thank you

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