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I have a WD-73738 Mitsubishi TV. The light is flashing fast…

I have a WD-73738...

I have a WD-73738 Mitsubishi TV. The Green light is flashing fast all the time.

Technician's Assistant: Can you guesstimate how old your Mitsubishi is? And just to clarify, what's the exact model?

That is the exact model. You can check my phone #(###) ###-####

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No picture or sound

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Tried to turn on TV this afternoon and blue screen with the Mitsubishi thank you came but would not go to Direct TV

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Answered in 1 minute by:
11/17/2017
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,435
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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What have you tried so far? any sort of reset? or?

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Customer reply replied 8 months ago
I tried to reset by unplugging the TV for 10 seconds and holding the power button on the remote for 10 seconds. So far I still have no TV

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but we can continue our chat.....

We usually recommend unplugging power cord for at least 3 full minutes. Would you be able to try that right now?

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Customer reply replied 8 months ago
Make sure I am not charged the $26.00!!!!!!!!!!!!!!!! OK the computer and the TV are in different rooms I will go and unplug it for 3 full minutes, Anything else while I am in the other room???

Nothing else for the tv.

Suggest you contact the website help pages on how you can cancel the phone call request (I am not able to do it because I am only a tv tech).

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Customer reply replied 8 months ago
I am waiting on your response

You may be having website issues because I just gave you a response...

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,435
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
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Sam Dennis Bradley
Category: TV
Satisfied Customers: 280
Verified
Phone call session started
Customer reply replied 8 months ago
For some reason it is coming through on my phone. and I am not getting it on that ither. What is going on!!!!!!!!!!!!!!!!!!!

Looks like another expert just agreed to call you.

If you need to continue this chat - Did you already unplug the tv power cord for 3 minutes?

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Customer reply replied 8 months ago
I am getting repeated valls grom Cal However when i answer somebody hangs up
Sp i have blocked that # please advise

I do not work for customer service. I am only a tv tech here to help you via chat ONLY.

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Customer reply replied 8 months ago
OK I have unplugged for 3 + minutes and I am still getting the fast green light.
Customer reply replied 8 months ago
Are you still their????????????????

Yes, I am here.

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Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires diagnosis and parts inside the tv be replaced. In home repairs are around $400 for this repair.

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Customer reply replied 8 months ago
Do you have a repair place near 72019???

I can check

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Customer reply replied 8 months ago
Fine

Cooks Tv (###) ###-####/p>

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Customer reply replied 8 months ago
thanks

You're welcome. All the best.

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Customer reply replied 8 months ago
I got nophone call ,make sure i am not charged

You have ot contact customer service for that.

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Mike G.
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Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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