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I HAVE BEEN HAVING PBLMS WITH NETFLIX. I SPOKE WITH NETFLIX…

Customer Question
I HAVE BEEN HAVING...

I HAVE BEEN HAVING PBLMS WITH NETFLIX. I SPOKE WITH NETFLIX AND THINK THE PROBLEM IS WITH SAMSUNG. NETFLIX THINKS MY TV NEEDS A "FIRMWARE" UPDATE. PLEASE ADVISE WHAT NEEDS TO BE DONE.

Technician's Assistant: What's the model number of your TV? How old is it?

ITS A 42" SMART TV. ABOUT TWO YEARS OLD PURCHASED AT BEST BUY IN WILMINGTON, NC.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

UES. MODEL UN40J5200AFXZA

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

FOE ABOUT 2 WEEKS. WHAT HAPPENS IS NETFLIX ASKS FOR SIGN IN. WHEN I ATEEMPT TO SIGN IN NETFLIX SWITCHES "TRIAL SSET UP. NETFLIX DID STATE THAT HAVE HAD SIMILAR ISSUES REPORTED.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

THATS ABOUT IT.

Submitted: 9 months ago.Category: TV
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Answered in 10 minutes by:
11/16/2017
TV Technician: ISP Cable Support, Customer Service replied 9 months ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 617
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Hello! Thank you for choosing Just Answer! I would be happy to assist today with your Netflix question.

Give me just a moment while I review your notes.

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TV Technician: ISP Cable Support, Customer Service replied 9 months ago

Just to rule out simple things. Since I see you've spoke to Netflix, the assumption I can make is that your account is fine and it is working on other devices.

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TV Technician: ISP Cable Support, Customer Service replied 9 months ago

Are you still online to troubleshoot?

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