TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I can't get the HDMI button to turn off. XRB-55A1E just

Customer Question
I can't get the HDMI...
I can't get the HDMI button to turn off
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: XRB-55A1E just installed today
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No TV menu does not respond but I have a harmony elite remote set up
JA: How long has this been an issue? What happened right before this popped up?
Customer: Don't know my partner was using it
JA: Anything else you want the Expert to know before I connect you?
Customer: I'm just trying to get the smart tv to work
Submitted: 1 month ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 hour by:
11/16/2017
TV Technician: Aparna Indresh,
 replied 1 month ago
Aparna Indresh
Category: TV
Satisfied Customers: 129
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own TV Question
TV Technician: Aparna Indresh,
 replied 1 month ago
Ask Your Own TV Question
Customer reply replied 1 month ago
No there are no buttons on my tv
Customer reply replied 1 month ago
No cant talk now
Customer reply replied 1 month ago
No this does not help
There are no buttons on the side of my tv
Customer reply replied 1 month ago
You did not help me
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,940
2,940 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,940 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Bought a new LG smart tv and have hooked up the HDMI cable
Bought a new LG smart tv and have hooked up the HDMI cable from the direct tv receiver to the HDMI In port the tv will not connect with direct tv … read more
Harry
Harry
163 satisfied customers
Toshiba smart tv seems to be incompatible with Amazon
Toshiba smart tv seems to be incompatible with Amazon Movies … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Samsung 32" (not smart tv) will not turn on. any
My Samsung 32" (not smart tv) will not turn on. any suggestions. I have directv. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I just bought a Samsung smart tv and I cannot get the smart
Good morning,I just bought a Samsung smart tv and I cannot get the smart remote control to turn the volume up and down. I am not sure what I am doing wrong. It will mute the tv but it will not let me … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
My 55" Samsung UN55D6003SF Smart TV will not turn on. It
My 55" Samsung UN55D6003SF Smart TV will not turn on. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,495 satisfied customers
TV is on but nothing comes on the screen. It is a Smart TV.
TV is on but nothing comes on the screen. It is a Smart TV … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
If I have a Smart TV with an HDMI outlet, do I still need
If I have a Smart TV with an HDMI outlet, do I still need and HD Antennae? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
Have an LG smart tv. It is stuck and will not to the Back
Have an LG smart tv. It is stuck and will not to the Back button … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Samsung Smart TV not working, Netflix, Amazon, Spotify and
Samsung Smart TV not working, Netflix, Amazon, Spotify and Pandora … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
171 satisfied customers
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a panasonic smart tv it goes to netflix, but, then
i have a panasonic smart tv it goes to netflix, but, then after 5-8 minutes of watching a show, it takes me back to regular tv. didn't used to do this, but, now, i can't watch a netflix show without i… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Just got a new Samsung SMART TV don't have HDMI for this TV
just got a new Samsung SMART TV don't have HDMI for this TV however, I was told my receiver is bad.. My Radio, CD player and DVD player work just fine! The picture is black and goes in and out occasio… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
It will not turn on at all. Vizio smart tv Model M420KD. No
i tried to go to netflix, they said they could not connect and the scren froze … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I have new lg 49 inch smart tv. we have connected two hdmi
I have new lg 49 inch smart tv. we have connected two hdmi cables and cant get sound when I use amazon app. help. we have chaged thema round and no sound. thanks … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
Is LG 55UH7650 a smart TV/ Is LG TV 55UH7650 A SMART TV. IT
Is LG 55UH7650 a smart TV/ JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours? Customer: Is LG TV 55UH7650 A SMART TV JA: Does the TV menu work? Do … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,495 satisfied customers
I just bought a brand new CRAIG Smart TV HDMI Adapter and
Hello, I just bought a brand new CRAIG Smart TV HDMI Adapter and just hooked it up fine but my wireless mouse does not wanna work and have no idea why can you help me? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Sony bravia smart tv ear and hdmi port one input just
sony bravia smart tv ear jack and hdmi port one input just stopped working … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x