TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Our panasonic plasma tv model th-p50ut50a is not allowing…

Customer Question
Our panasonic plasma tv...

Our panasonic plasma tv model th-p50ut50a is not allowing wireless connection - would you help? It works on and off. Wireless reception is fine in the room - (I am currently using it on my wireless mac). We are using a panasonic wireless adapter model ty-wl20a. thanks Sarah

Technician's Assistant: What's the make/model of your device? How old is it?

Panasonic plasma tv model th-p50ut50a - about 3 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It stopped working properly a couple of months ago. I have moved the router, got an extender, keep doing to wireless connection test, reset the extender, reset the wireless connection...

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I don't think sp

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 21 minutes by:
11/15/2017
TV Technician: Louie, Technician replied 8 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, is a USB extension/dock used with the TY-WL20A?

Have you tried moving the adapter away from the TV?

Was the router changed "...a couple of months ago..."

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own TV Question
Customer reply replied 8 months ago
I am using the dock with the TY-WL20A adapter. It sits right next to the TV. I haven't moved it away.
I changed the position of the router - and then moved it back to it's normal spot when connection didn't improve. I bought an extender to help with the connection.
TV Technician: Louie, Technician replied 8 months ago

For test purposes and only if able, have you tried / can you please try connecting the TY-WL20A adapter directly to USB 2 of the Panasonic TH-P50UT50A?

Ask Your Own TV Question
Customer reply replied 8 months ago
Are you still there? I have just moved the dock away from the TV but it is still not connecting. I will upload a couple of photos of the connection problem
Customer reply replied 8 months ago
I can't send you the photos unfortunately. They show the internet is connected, but then brings up connection test which says not connected.
Customer reply replied 8 months ago
Are you still there?
TV Technician: Louie, Technician replied 8 months ago

Yes please post back with clear pictures Click HERE.
http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-hl
These pictures would then serve as common references allowing me to see what you are seeing.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have Panasonic TH P58VT20A and connected to the network through
I have Panasonic TH P58VT20A and connected to the network through DY-WL10. From about couple weeks ago I am experiencing a problem which is, when I am trying to connect to the network its keeps droppi… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My TV in the bedrooms says they are not connected to the
My TV in the bedrooms says they are not connected to the main TV box which is located in the living room; therefore, we cannot get any TV reception.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
The router doesn't have the output to connect to my 4g smart
The router doesn't have the output to connect to my 4g smart tv that located in another room about 10yards. via WiFi … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am having trouble connecting to the internet with my
I am having trouble connecting to the internet with my Panasonic smart tv and wifi. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My TC-P55st30 tv won"t connect to the viera internet through
My TC-P55st30 tv won"t connect to the viera internet through wifi or eathernet. I get error 001. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I am trying to buy a wireless Adaptor for our 2010 panasonic
I am trying to buy a wireless Adaptor for our 2010 panasonic tv model no TH-P65VT20A … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Panasonic 50" plasma TV TC-P50GT30 with a LAN
I have a Panasonic 50" plasma TV TC-P50GT30 with a LAN adapter for streaming. I have had my service provider here and our signal strength is very good but when I can get the wi-fi connected to stream,… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Panasonic Plasma HD TV, model TC-P50ST30. Viera Cast
Panasonic Plasma HD TV, model TC-P50ST30. Viera Cast connection to Netflix, Amazon not connecting. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I bought the Samsung wireless adapter, and I cannot get it
Hello! I bought the Samsung wireless adapter, and I cannot get it to work. I plugged it into a usb port on the back of the tv, but I am not sure where to plug in the other part with the wire... … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Panasonic Viera TV, TC-P50UT50. I am trying to set
Hello, I have a Panasonic Viera TV, TC-P50UT50. I am trying to set up the TV to a wireless network and I am receiving a notice on the TV "connecting to server failed (001)". I have a USB wireless TV a… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have just purchased a ty-wl20A , setting up it has asked
i have just purchased a ty-wl20A , setting up it has asked me for a Encryption key where do i find it ? have no manual for tv, model TH-p6out50A,… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
We just had a Samsung LED TV Smart TV 6350 delivered and cannot
We just had a Samsung LED TV Smart TV 6350 delivered and cannot get the internet connection to work. I entered my modem system password ***** it will not connect. Any ideas? Thank you. Ginger… read more
ptorres007
ptorres007
Bachelor's Degree
1,194 satisfied customers
I have purchased 2 x Panasonic DTV, 1 x Plasma model No TH-P50ST60Z
I have purchased 2 x Panasonic DTV, 1 x Plasma model No TH-P50ST60Z and a LED TV model No TH-L32E6Z. Both units are connected to a MY SKY decoder via HDMI cabling and also to a TV Antenna via an anten… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I ordered a wireless LAN adapter TY-WL20U to use to connect
I ordered a wireless LAN adapter TY-WL20U to use to connect my Panasonic Model TC-P42S30 TV to the internet. I plugged in to the USB port on the side of the TV, but when I went to setup menu it says t… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a model LE48W806 Hitachi TV. We are currently connected
I have a model LE48W806 Hitachi TV. We are currently connected to the internet through a wireless router. We get Netflix through the wireless connection. We are having buffering problems while watchin… read more
Daniel
Daniel
Electrical Engineer
Bachelor's Degree
1,072 satisfied customers
The new THL47ET50 was installed at my home today. In order
The new THL47ET50 was installed at my home today. In order to connect it to my wireless LAN I need to put its MAC address in the router, otherwise the router will not allow it to connect. Where may I … read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
I have a TC 54G20 plasma tv. It hangs on the wall in our living
I have a TC 54G20 plasma tv. It hangs on the wall in our living room. Our wi-fi router is in a bedroom with a wall in between. It is an Airport Extreme from Apple. I want to update the firmware in the… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
Hi, I have a Panasonic Wireless dongle (DY-WL10) and have noticed
Hi, I have a Panasonic Wireless dongle (DY-WL10) and have noticed that when I plug it into my Panasonic TH-P50U30A plasma and try to enter the encryption key for the network SSID I have, that there is… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x