TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Had a problem yesterday..sound came on - no picture. Called…

Customer Question
Had a problem yesterday..sound...

Had a problem yesterday..sound came on - no picture. Called the satelite service company..determined it wasn't a satelite problem..we fiddled...plugging and unplugging..the picture came on. Today.. same problem. I plugged...unplugged etc no picture and now no sound. The little red light is on indicating power, (I guess) but nothing.

Technician's Assistant: What's the model number of your TV? How old is it?

LE-37MY83..ABOUT 2 YEARS OLD

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

NOTHING ON THE TV WORKS..THE SATELLITE RECEIVER SEEMS OK

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

LAST NIGHT IT WAS AN ISSUE AND BY PLUGGING- UNPLUGGING ETC IT EVENTUALLY CAME ON. BUT I KNOW ITS NOT A SATELLITE PROBLEM... IT'S LIT UP

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I CANT THINK OF ANYTHING

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 8 minutes by:
11/15/2017
TV Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,487
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 8 months ago

Offhand it appears you posted a remote part number. Is there any chance you can get me the model number off of the back of the TV?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 8 months ago

Do you need assistance with the question you posted?

Ask Your Own TV Question
Customer reply replied 8 months ago
MODEL 37D20SNA14
TV Technician: Aric, Technician replied 8 months ago

Thank you. Currently are there any signs of life at all on the set (power light, screen lights up, etc.)?

Ask Your Own TV Question
Customer reply replied 8 months ago
tINT RED LIGHT ON BOTTOM LEFT SIDE OF SCREEN IS ON
TV Technician: Aric, Technician replied 8 months ago

Thank you. And it's stuck ON, meaning there's no response from the remote OR the power button on the TV ITSELF?

Ask Your Own TV Question
Customer reply replied 8 months ago
THAT'S A TINY RED LIGHT
TV Technician: Aric, Technician replied 8 months ago

Thank you. And it's stuck ON, meaning there's no response from the remote OR the power button on the TV ITSELF?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 8 months ago

Hello?

Ask Your Own TV Question
Customer reply replied 8 months ago
NOT JUST YET...THE COMPUTER'S DOWN STAIRS BUT THE TV IS UPSTAIRS. IF WE CAN'T GET ANYWHERE THEN THE PHONE CALL MIGHT BE BETTER
TV Technician: Aric, Technician replied 8 months ago

I'm not sending that offer- and I'm not available by phone (the website sends that offer without my consent).

The red light.....is it stuck ON, meaning there's no response from the remote OR the power button on the TV ITSELF?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 8 months ago

Did you see that I posted I was NOT available by phone??

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,751
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Do you need more help with this? I can assist you hear or by phone if you prefer.

Ask Your Own TV Question
Customer reply replied 8 months ago
SORRY.. i was away from the computer. No...the little red light goes off if I switch the tv off on the remote. When I try to switch the tv on..the red light comes on...no sound...no picture
TV Technician: Nathan, Installer replied 8 months ago

Are you able to see even the tvs own menu screens at all?

Ask Your Own TV Question
Customer reply replied 8 months ago
No.. It';s a black screen
TV Technician: Nathan, Installer replied 8 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).
This could also be the result of age related wear and tear; as a 2013 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet
2) Wait at least 1 hour (60+ Minutes)
3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.
This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.
If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, in the same $300 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,
Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,751
30,751 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Cant get TV to work cause pluto is the only thing popping
Cant get TV to work cause pluto is the only thing popping up. No TV picture no voice. Just got TV yesterday. Worked last night. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
our 8 year old sony wega tv. used to have red color, today,
our 8 year old sony wega tv. used to have red color, today, screen went black and off>? then came on in great color.. for an hour! the screen and tv went black.. and nothing.. do I need a new tv. o… read more
Aric
Aric
Technician
47,487 satisfied customers
I got an akai 54in tv the other day it came on but color wasnt
I got an akai 54in tv the other day it came on but color wasnt right next day I tried to turn it on it wouldnt come on but the timer light stays on all the time is there a reset button and how do I fi… read more
Aric
Aric
Technician
47,487 satisfied customers
i have a plasma model pn50a400cd2 that went out yesterday i
i have a plasma model pn50a400cd2 that went out yesterday i can hear a click from the board… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
my Hitachi L40a105 40" Lcd 1080P TV will not turn back on.
my Hitachi L40a105 40" Lcd 1080P TV will not turn back on. The red light is on but it wont turn on. The pwer went off two days ago and when it came back on it wouldnt turn on. I left the tv unplugged … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Samsung, Model # XXXXX Version SQ02. Yesterday
I have a Samsung, Model # XXXXX Version SQ02. Yesterday when I turned it on, the screen stayed blank and the TV began to make a clicking noise. My husband unplugged it, plugged it in again, then it wo… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have had a 65" projection TV for a couple of years. WD6537.
I have had a 65" projection TV for a couple of years. WD6537. There is now an intermittent fault. At varying times (10 - 75 minutes) the volume control bar appears and the volume changes spontaneously… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My large Samsung TV delivered July 2010 and used very
My large Samsung TV delivered July 2010 and used very little, suddenly won't go on. Not with remote(with new batteries) , not with power "button" on TV. Wires have been plugged and unplugged, new cabl… read more
Aric
Aric
Technician
47,487 satisfied customers
i have a samsung ln32b530p7fxza tv with sound but no picture,
i have a samsung ln32b530p7fxza tv with sound but no picture, red light flashes 5 times when turning on. Please help!!… read more
Aric
Aric
Technician
47,487 satisfied customers
I have a 2003 Philips TV. A few days ago, the power in my home
I have a 2003 Philips TV. A few days ago, the power in my home shut down, but immediately came back on. My TV was running at the time.and it shut off. When I turned it back on, it took at least a half… read more
Aric
Aric
Technician
47,487 satisfied customers
Hey I just hooked up to Direct T.V. yesterday. I have a 2009
Hey I just hooked up to Direct T.V. yesterday. I have a 2009 TC-P4251 and I went to bed last night. The Direct T.V. install guy told me that you just have to push one button to turn the T.V. on and of… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Im at work now, but I have a 35 or 37 inch Samsung that I
I'm at work now, but I have a 35 or 37 inch Samsung that I purchased about 14 months ago. Last night, we came home and tried to turn the tv on. We checked with the cable company and they ran a test on… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
hi my sony lcd tv KLV 32BX300 is cutting top and bottom of
hi my sony lcd tv KLV 32BX300 is cutting top and bottom of screen. I have searched through the settings and adjusted everything possible and reset factory settings but with no success.… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
I live in a remote area of canada with no repair shops. I have
I live in a remote area of canada with no repair shops. I have an LG 60PB4DT plasma tv. First when plugging it in I would hear a relay click and the LED on front would flash to green and the back to r… read more
25 Year Electronic Tech
25 Year Electronic Tech
Associate Degree
894 satisfied customers
I have a Pansonic TH-42PZ700U. The sound stopped working when
I have a Pansonic TH-42PZ700U. The sound stopped working when it is on TV mode. However, the sound words with DVDs. The mute button is not engaged, the TV speakers are on, but no sound comes out on a … read more
Allen
Allen
Broadcast Consultant
Associate Degree
676 satisfied customers
I have a Sony TV set along with 4 other brands. About 6 weeks
I have a Sony TV set along with 4 other brands. About 6 weeks ago I received Verizon FIOS service. A week or so after my Sony set's picture shut down and had only sound. After pushing every button on … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have LCD TV Model TC 14LA1. I unplugged the satelite cable
I have LCD TV Model TC 14LA1. I unplugged the satelite cable and then screwed it back. Now I do not get satelite service and I forgot how to set that up… read more
James W
James W
Account Executive
Bachelor's Degree
2,959 satisfied customers
I have a Panasonic Flat Panel that worked great last night.
I have a Panasonic Flat Panel HD TV that worked great last night. This morning when the power button on the remote was pushed the tv made the sound of it turning on but never came on. Now we get nothi… read more
TOM
TOM
tech
High School or GED
421 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x