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I could not connect to the WiFi even I type in the right…

Customer Question
I could not connect...

I could not connect to the WiFi even I type in the right password, nor I

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

D43-D2

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu works

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just got the TV

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I just try to connect to the network, all others working fine

Submitted: 8 months ago.Category: TV
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Answered in 3 minutes by:
11/14/2017
TV Technician: Jason Jones, Customer Service replied 8 months ago
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 19,224
Experience: Several years of troubleshooting.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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