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I have a 2 year old 65" Curved UHD Smart Samsung TV, I have…

I have a 2...

I have a 2 year old 65" Curved UHD Smart Samsung TV, I have been away for 3 weeks, came home and can see there are light grey marks on screen, to the left there is a circular mark about 2 1/2" diameter at top of screen, to the right there is a series of smaller circular marks, in a vertical line with connecting "runs" approx. 1/2" wide that runs down screen to bottom of TV. If you turn TV on these areas shown no picture and the areas start to enlarge (slowly).

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

Its a Samsung Series 8, Model 8700. Not tried anything other than to turn on and then off

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes and Yes ... the marks are visible when is powered off

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Don't know it happened while I was away ..... I know we had some bad storm during that period but all other equipment connected to TV, i.e. DVR, Sound system are all OK

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No thanks

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Answered in 1 hour by:
11/14/2017
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,238
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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How old is the set approx please?

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Customer reply replied 8 months ago
2 years

It does sound unfortunately like the LCD panel (screen),its not an option to replace that, how old is the set please?

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Customer reply replied 8 months ago
July 2015, could this have been caused by voltage surge ?

No voltage surge can't cause this, its a fault of the LCD panel itself ,would it be possible for you to take a photo of this and use the add files button?it may not show up on a photo but might

Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,238
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
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