TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I've only had my 60" Vizio tv for a year and a half and the…

Customer Question
I've only had my...

I've only had my 60" Vizio tv for a year and a half and the picture just went blank sound still works

Technician's Assistant: What's the model number of your TV? How old is it?

E5501-b2 srl. LWZ2PPAQ2006097

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Picture is black can't see menu

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just now happened was watching for about 10 minutes then went black

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 8 months ago
Any suggestions yet?
Answered in 31 minutes by:
11/14/2017
TV Technician: ISP Cable Support, Customer Service replied 8 months ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 519
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Hello! Thank you for choosing Just Answer. I would be happy to assist you today with your TV issue.

I understand you are having issues with your TV not displaying. Are you hearing sound from your surround sound or soundbar and not the TV itself?

Ask Your Own TV Question
Customer reply replied 8 months ago
Sound bar is off sound is coming from tv
TV Technician: ISP Cable Support, Customer Service replied 8 months ago

Thank you for that information. One moment while I look into this.

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 8 months ago

Thank you for waiting. The issue with your TV appears to be the power supply. It is easy to replace and I can provide you with the instructions on replacing it if you're comfortable doing it. This is a common issue with this model TV. Let me know if you want steps for replacing it. Here is what the board looks like: http://www.shopjimmy.com/vizio-056-04167-0001-power-supply-led-driver.htm

If you do it yourself, you can save on the labor but you'll need a screwdriver and that part previously mentioned and the ability to have room to work with the TV protecting the screen on something soft. If you don't want to attempt it, you can take it to a shop and let them know it is the power supply board. They can give you an estimate. Please let me know if you have more question and/or would like the steps to replace it yourself. If not, please help me by rating me in the top left. Hopefully 5 stars! It is the only way I receive credit for helping.

Have a great rest of your day!

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ISP Cable Support Your Own Question
ISP Cable Support
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 519
519 Satisfied Customers
Experience: 12 years tech support with Cable, Internet and Phone.

ISP Cable Support is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My 70in vizio tv of 4 1/2 years some how just blanked out
My 70in vizio tv of 4 1/2 years some how just blanked out yesterday.....need your help … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
The picture all of a sudden went completely black. Its my
Its my brother's, who is hard of hearing and does not have internet, but he did provide me with details, but not the year. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Backlight on my vizio is out., can I replace it? It is a
Power supply checks out, white on led that fads. Words same on different power sources. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Vizio E550i-B2 that is 4 years old. Picture stays
I have a Vizio E550i-B2 that is 4 years old. Picture stays on for about 30 minutes then goes out and all there is is sound? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have sound but no picrure. Have turned everything off and
We have sound but no picrure. Have turned everything off and disconnected everything and put back. Cannot get to into menu. Screen is blank. TV is 3 years old. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a 2014 Vizio 48" E series HD flat screen TV and
I have a 2014 Vizio 48" E series HD flat screen TV and yesterday the picture went blank. I still have good sound and can change channels and mute but I have no picture at all.....total blackness. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have the Vizio E550i-B2 model and after being on for 15-20
I have the Vizio E550i-B2 model and after being on for 15-20 minutes the screen goes black but it is still on the station and you continue to hear the audio but no picture...Help … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I was watch TV and all of a sudden picture went black. Have
I was watch TV and all of a sudden picture went black. Have sound but no picture. I turned tv off and it is all lit up with backlight but no picture. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
There is sound, but no picture. For awhile, there was
There is sound, but no picture. For awhile, there was nothing. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a smart tv. Yesterday my daughter was watching Hulu
i have a smart tv. Yesterday my daughter was watching Hulu and turned off the tv without switching it back to the cable option. Now when I turn on the tv, I get sound but no picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Picture went out, 2.5 year TV model E5501-B2, Model E5501-B2
Model E5501-B2 Make Vizio-55 S/N LWJ2PPAQ450012 No issues before. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a 65" Vizio model M652i-B2 tv that will not play
I have a 65" Vizio model M652i-B2 tv that will not play Youtube videos anymore. Few months ago it did work. I have called Vizio support and they did some troubleshooting with no luck. Youtube still su… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Vizio TV picture went black. Sound still works fine.
Vizio TV picture went black. Sound still works fine. Suggestions … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
It turns on but no sound or screen, It's a Vizio - give me a
It's a Vizio - give me a minute to get the model - its was fine 10 minutes ago - E5501-82 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My 55 inch has sound but a black screen, model E5501-B2E it
it was working fine and all of a sudden the screen went black… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I muted my Vizio 32" smart TV just prior to programming my
I muted my Vizio 32" smart TV just prior to programming my new AT&T U-Verse remote now the remote controls a different mute function and the old mute function is still muted. I can't unmute the TV now… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Vizio TV that is a little over a year old. It went
Hi, my name is ***** ***** I have a Vizio TV that is a little over a year old. It went black 3 days ago. You can still hear the tv, but cannot get a picture. Any ides? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Have 55" class smart LES HDTV E5501-b2 PURCHASED 11-14. iT
Have 55" class smart LES HDTV E5501-b2 PURCHASED 11-14. iT HAS BEEN OK UNTIL TWO DAYS AGO. THE SOUND STAYED ON BUT PICTURE TURNED OFF. I PUSHED RESET AND NOTHING HAPPEN. FIDDLED AROUND A LITTLE AND ST… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x