TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My Sony soundbar works perfectly well with my Samsung Smart…

Customer Question
My Sony soundbar works...

My Sony soundbar works perfectly well with my Samsung Smart TV and the Bluetooth feature works well with my phone. The issue is with the HDMI connection with my laptop. I get a clear picture but no sound (which used to work/synch automatically). Your thoughts? Thanks!

Technician's Assistant: Has your Samsung done this before? And can you guesstimate how old it is?

New Samsung. Everything was just fine a few days ago.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A few days. I simply tried different HMDI outlooks and checking cables, etc.

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 hours by:
11/14/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,339
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own TV Question
TV Technician: Pete, Electronic Engineer replied 8 months ago

What operating system does your laptop use? (e.g. Windows 10)

Ask Your Own TV Question
TV Technician: Pete, Electronic Engineer replied 8 months ago
I haven't heard back from you yet - please reply and let me know if you still need assistance with this.
Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,339
20,339 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I just got 2 of the srszr5's and I'm trying to get them to
i just got 2 of the srszr5's and I'm trying to get them to connect via Bluetooth to my song tv and I have a Sony sound bar but it's not connecting to the tv … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Samsung smart tv and cannot get it to pair with my
I have a Samsung smart tv and cannot get it to pair with my JBL soundbar yet my Samsung smart phone will pair up fine. I am using the Monster brand HDMI CABLE and audio sounds muffled when I try to wa… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Samsung Samsung LED TV UN55C7000WFXZ and i've
Hello, i have a Samsung Samsung LED TV UN55C7000WFXZ and i've connected a Vizio Soundar sb4551-D5 soundbar via HDMI ARC ports. The issue is that the TV does not seem to recognize the soundbar because … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
The problem is with our Sony TV and Samsung sound bar. We
The problem is with our Sony TV and Samsung sound bar. We use the Logitech 700 remote to operate them, but the audio is now "fixed" at 09 and we can't lower, raise, or mute. Help! … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Can you tell me how to connect a Samsung soundbar to my
Can you tell me how to connect a Samsung soundbar to my sharp aquos tv? My TV, LC-50le650u, and Samsung soundbar, HW-KM45C. I tried the optical cable with a converter for the audio pc port, and no luc… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I'm having an issue with my sony soundbar, it keeps freezing
I'm having an issue with my sony soundbar, it keeps freezing up and is not giving sounds … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
What is the optimum way to connect a Sony xbr65x900c to a
What is the optimum way to connect a Sony xbr65x900c to a Sony htnt3 soundbar/sub, dcx 3510-m cable box, Apple TV and a Samsung blue ray player.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a question. I have a brand new LG Electronics
I have a question. I have a brand new LG Electronics 60UH7700 60-Inch 4K Ultra HD Smart LED TV with a sony Sony HT-CT370 2.1 Channel 300W Sound Bar with Wireless Subwoofer, Bluetooth. I have a HDMI ca… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Unable to view. Screen is showing " Check external input link
Unable to view. Screen is showing " Check external input link status". It won't let us select the input. It is stuck on hdmi 3.… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a LG Smart TV 50LB6300 connected to Comcast cable box
I have a LG Smart TV 50LB6300 connected to Comcast cable box and a 32" soundbar. I have Netflix and Amazon Prime. Audio on video streaming has noise like buzzing and clipping. Cable and on-demand audi… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Same problem I have attached to my sony soundbar like the
Same problem I have attached to my sony soundbar like the last one HT-CT60BT 2.1 CHANNEL SOUNDBAR to my Westinghouse TV Model DWM48F1Y1 with a single cable Coax digital RCA. Again I need the moves to … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Sony TV Model # ***** and am having trouble getting
I have a Sony TV Model # ***** and am having trouble getting my new Sony HT-CT 770 soundbar to work properly with it. I have sound but no picture with my TV. It was working last night. I connected my … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Around five years ago I purchased a Sony Bravia 52" TV mdl
Around five years ago I purchased a Sony Bravia 52" TV mdl KDL-52Z5100. Last Xmas I purchased a Sony soundbar home theatre system, mdl HT-CT660. Hooked it up to the TV with an HDML cable and it worked… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Samsung Smart TV with Bluetooth and a Samsung 550
I have a Samsung Smart TV with Bluetooth and a Samsung 550 Soundbar and subwoofer. All worked fine via Bluetooth for the past 6 months. Then, I bought a receiver to set up 2 front and 2 rear surround … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I am trying to hook up a Samsung HW-F550 sound bar to an LG
I am trying to hook up a Samsung HW-F550 sound bar to an LG 55LV5400 TV using the ACR HDMI port and it just won't work. I take the cable from the HMDI 1 IN ACR port to the HDMI OUT on the sound bar an… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have the samsung PS50C7000 3D plasma tv - which we loveI
I have the samsung PS50C7000 3D plasma tv - which we love I have the samsung BD series 6 3D bluray player and today purchased the soundbar hw-f551 Question - I can connect via Bluetooth to the iPhone … read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have a sony str dn 1030 receiver and cannot get it hooked
I have a sony str dn 1030 receiver and cannot get it hooked up to my harman kardon 5.1 soundbar and subwolfer...I have sound with the DVD player but not with the TV or ipod via bluetooth.… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
Just purchased a Haier Soundbar. Have a flat-screen Samsung
Just purchased a Haier Soundbar. Have a flat-screen Samsung TV. Cable is Uverse. I have Wii, cable, blue-ray, and roku all hooked to tv and have been using internal speakers. Would like to set up Soun… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x