TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We have a large Sony TV less than 3 years old. We watched it…

Customer Question
We have a large...

We have a large Sony TV less than 3 years old. We watched it last night and turned it off in the usual fashion and today it won't start. We have changed the batteries in the remote but still no good. Is there some way of turning it on manually?

Technician's Assistant: What's the make/model of your device? How old is it?

It's a Sony bought at the same time as the TV. It says RM- GD030

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

As I told you already, it was working well last night. We have changed the batterries in the remote, and turned the electricity on and off several times. The electricity is OK because the Foxtel box is on.

Submitted: 5 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
11/14/2017
TV Technician: Aric, Technician replied 5 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,682
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 5 months ago

What is the model number off of the back of the Sony TV please? Also are there ANY signs of life at all on the TV right now (power light, etc.)?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 5 months ago

What is the model number off of the back of the Sony TV please? Also are there ANY signs of life at all on the TV right now (power light, etc.)?

Ask Your Own TV Question
Customer reply replied 5 months ago
I can't see the model number but I will look up the invoice. There are no lights on the TV but the Foxtel box is on
TV Technician: Aric, Technician replied 5 months ago

Thanks for the reply. If there is no sign of the power light on the TV at all, then this generally indicates a Power Board failure in the set (and can generally require replacement of this part to fix the issue).

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Ask Your Own TV Question
Customer reply replied 5 months ago
70 inch 3D FHD 100HZ Smart TV and it's under extended warranty. Could the problem be the remote. We have already changed the batteries
Customer reply replied 5 months ago
where is the power button on the TV. We have looked but can't find it.
TV Technician: Aric, Technician replied 5 months ago

I still don't have the model number of the TV so I can't look it up. A full Sony model number would be something like:

KDL-55U500XBR or similar.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 5 months ago

Also common places for the power button would be the lower left or right hand REAR corner of the TV, or perhaps on the sides. Can you take a look please?

Ask Your Own TV Question
Customer reply replied 5 months ago
The problem is that we can't get behind the TV. Where is the switch normally?
TV Technician: Aric, Technician replied 5 months ago

I where it is normally in my last reply. Unfortunately I don't think I'll be able to help, and will have to opt out at this point.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 5 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,978
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own TV Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,978
28,978 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Trying to play Pandora on my smart tv but it does not
Trying to play Pandora on my smart tv but it does not recognize or accept my password … read more
Nathan
Nathan
Installer
28,978 satisfied customers
I have a smart TV that wont respond to the remote. The
I have a smart TV that wont respond to the remote. The remote works on both of my other Visio TVs. … read more
Nathan
Nathan
Installer
28,978 satisfied customers
I have an Insignia TV, model #32D120A13. Is this a smart TV?
I have an Insignia TV, model #32D120A13. Is this a smart TV? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Y Smart TV (Vizio) says that it is not connected to the
y Smart TV (Vizio) says that it is not connected to the inertnet. the internet is working on other products in the home. How do I reconnectM … read more
Nathan
Nathan
Installer
28,978 satisfied customers
I am trying to activate pandora on my Samsung smart tv and
I am trying to activate pandora on my Samsung smart tv and get an error code saying the device does not support the current audioc … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
It is a smart Tv and I can not get it to respond to the
It is a smart Tv and I can not get it to respond to the remote ,the dish buttons or the buttons on the TV, to change stations it just shows the shows I watch regularly … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have a westinghouse 32" smart tv and netflix is not
I have a westinghouse 32" smart tv and netflix is not working on it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Is the LC-42SB45U model a smart TV. Sharp. LC-42sb45u is the
no issues. wondering if this TV will accept a fire stick … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,069 satisfied customers
The picture is saturated with a lot of. Samsung smart tv
nothing happened. The color just changed 2 days ago. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Our curved samsung smart TV turned on and then it turned
Hi! Our curved samsung smart TV turned on and then it turned itself off and now the power button won't turn on, we tried replugging it, the power in everything else is on … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Message on smart tv states premium service is affected by
Message on smart tv states premium service is affected by internet connection my download speed is est.11 my upload speed is est 1.5 is this ok … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Do I have a smart TV. Do I have a smart TV. IEmerson model
Do I have a smart TV JA: What's the brand and model number of your TV? How old is it? Customer: Do I have a smart TV JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Cust… read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
Smart tv is all that comes on & it keeps poping off & on -
smart tv is all that comes on & it keeps poping off & on - can't pull up menu … read more
Aric
Aric
Technician
46,682 satisfied customers
I can't get amazon prime on my smart tv. Samsun Smart TV
The tv works. I can get netflix, but not Amazon Prime … read more
Harry
Harry
1,407 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
My 55" Samsung smart TV blinks 5 times smart TV logo comes
My 55" Samsung smart TV blinks 5 times smart TV logo comes on for a second then goes blank and no sound … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Is my Samsung model un40h5003bf considered a smart TV, and
Is my Samsung model un40h5003bf considered a smart TV, and can I play Netflix on it? … read more
Aric
Aric
Technician
46,682 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Technician
46,682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x