TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

I watched earlier today, shut it down and later it will not…

Thanks. I watched...

Thanks. I watched earlier today, shut it down and later it will not power up. No red light on either. I tried changed the power outlets alas!--no joy

Technician's Assistant: What's the model number of your TV? How old is it?

42Lh40. It is about 8 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

N

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothings works as there is zero power

Technician's Assistant: Anything else you want the Expert to know before I connect you?

That is it. Thanks

Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
11/13/2017
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,756
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Ask Your Own TV Question

Let me know when you are ready

Ask Your Own TV Question
Customer reply replied 3 months ago
Hi there--I am ready to go now.

How long did you leave the tv POWER cord unplugged for?

Ask Your Own TV Question
Customer reply replied 3 months ago
I did not leave it unplugged for more than 30 seconds.

Are you with the tv right now? can you try unplugging for 3 full minutes?

Ask Your Own TV Question
Customer reply replied 3 months ago
I will do that and let you know what happens if anything. Thanks

ok

Ask Your Own TV Question
Customer reply replied 3 months ago
Okay--so I am now three minutes older. I have tried getting it going manually and with the remote but no joy

Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires diagnosis and parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here (previous electronics experience is required on your part). Otherwise you will need to use local repair shop. In home repairs start at $250 on this model and most shops charge just for diagnosis. So you really should compare that to prices of new 42" tv's.

I know this is bad news and very upsetting but please understand I am here to provide an honest answer. I hope you will submit a 5 star rating at the top of this page and not base the rating on the fact that your tv needs parts or services outside of our control. If for some reason you don't feel I should get 5 stars, please do not rate and just let me know and I will follow up with you here.

Ask Your Own TV Question
Customer reply replied 3 months ago
Thanks Mike. I figured I would need to know about capacitors etc but, that is beyond my interest and skills. Do they normally just go off without any warning?

It's certainly possible for a tv to fail without warning, yes.

Ask Your Own TV Question
Customer reply replied 3 months ago
okay--well thanks for confirming my darkest fears!!

You're welcome. All the best.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,756
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Mike and I chatted online back and forth trying to see how to get my tv going again. I told him I had tried to power it up using the remote and the on/off switch on the tv. WE got no where and he told me it would cost nearly as much to fix as to get a new tv. I went to Costco and bought a new tv. On trying to remove the old one and set up the new one, I discovered that my tv had two manual on/off switches--one on the side and one under the front panel. I missed the one under the front panel. When I pressed that one, VOILA--the power was on and my perfectly good tv works perfectly and is not in the dump where it was minutes away form going. I think a technician could have asked which on/off switch I was using or told me that there were two. This cost me a lot of time and some money but thankfully, Costco has a good return policy. I guess he just overlooked this little detail but I am glad I figured it out before I tossed the tv.
Was this answer helpful?
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,756
7,756 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Can't turn power ON. Red light on circuit board with power
Can't turn power ON. Red light on circuit board with power unit flashes 5 times repeatedly. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a tv not getting a signal.thescreen tells me to
i have a tv not getting a signal.thescreen tells me to unplug my hub and wait ten seconds i have this for two hours this morning and now returned home only to find the same problem still exists … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How can we stream amazon prime video to our panasonic
hi. how can we stream amazon prime video to our panasonic th-42px50u ?? thank you. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,660 satisfied customers
I have Mitsubishi WD-73C9 I have a question about bulb. Will
Hello, I have Mitsubishi WD-73C9 I have a question about bulb. Will the bulb blow out if the TV gets too hot? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a new 5000 series TV. How do I set the sleeptimer?
I have a new 5000 series TV. How do I set the sleeptimer? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My tv won't turn on. Yed Yes. I unplugged it fir about 39
My tv won't turn on JA: Is your TV connected to a surge protector or power strip? Customer: Yed Yes JA: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it ba… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,660 satisfied customers
The picture is all lines and wavy. Sharp 70"
It started last Friday night. It was working great then the picture just screwed up … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Visio power button turns on power light then fads out, but
Visio power button turns on power light then fads out, but power does not turn on. Is tv worth trying to repair … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,660 satisfied customers
My sound bar isn't connecting to my tv. Polk signa s1. I
My tv doesn't have an optical output, it's a coaxial. So I bought an analog converter and can't get sound… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I set a pattern lock on my Samsung phone, which is a j3. I
I set a pattern lock on my Samsung phone, which is a j3. I have tried too many times that now I only get one chance and then it says I have to wait 60 minutes. I don't remember the pattern, so what do… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I have lost the power cord in a move for my Samsung TV model
I have lost the power cord in a move for my Samsung TV model UN32J525DAFXZA version LS03 and cannot find one locally. Is it possible to acquire one from Samsung? How? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,660 satisfied customers
We had been having a pink screen ,but it would eventually
we had been having a pink screen ,but it would eventually come on. today we had vertical black and white lines. the sound is fine … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Does not turn on. No picture no sound. Sometimes solid light
Does not turn on. No picture no sound. Sometimes solid light than goes to solid red. Blinks green never stops … read more
Mike G.
Mike G.
Technician
7,756 satisfied customers
I have a samsung smart tv that has worked fine until a
i have a samsung smart tv that has worked fine until a recent update. When i try to play amazon prime the tv goes black and nothing plays, when i select the home key it automatically goes back to fios… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I have an older Magnavox CRT (picture tube) type TV that is
I have an older Magnavox CRT (picture tube) type TV that is good expecpt that the vertical sync is off kilter. Can it be fixed? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Need your help. We have a Panasonic TC-P42S30 tv. Sorry,
Good afternoon. Need your help. We have a Panasonic TC-P42S30 tv … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
329 satisfied customers
2015. LC-65LE654U. I turned it on ans appears the word SHARP
Hello JA: Hello. How can I help? Customer: Please JA: What's the brand and model number of your TV? How old is it? Customer: 2015 JA: Does the TV menu work? Do you have the same problem on all sources… read more
Mike G.
Mike G.
Technician
7,756 satisfied customers
TV controller got wet and I took it apart and lost the part.
TV controller got wet and I took it apart and lost the part. Can I order just a controller? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,660 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x