TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

I watched earlier today, shut it down and later it will not

Thanks. I watched earlier...
Thanks. I watched earlier today, shut it down and later it will not power up. No red light on either. I tried changed the power outlets alas!--no joy
JA: What's the model number of your TV? How old is it?
Customer: 42Lh40. It is about 8 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: N
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothings works as there is zero power
JA: Anything else you want the Expert to know before I connect you?
Customer: That is it. Thanks
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
11/13/2017
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,475
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Ask Your Own TV Question

Let me know when you are ready

Ask Your Own TV Question
Customer reply replied 9 days ago
Hi there--I am ready to go now.

How long did you leave the tv POWER cord unplugged for?

Ask Your Own TV Question
Customer reply replied 9 days ago
I did not leave it unplugged for more than 30 seconds.

Are you with the tv right now? can you try unplugging for 3 full minutes?

Ask Your Own TV Question
Customer reply replied 9 days ago
I will do that and let you know what happens if anything. Thanks

ok

Ask Your Own TV Question
Customer reply replied 9 days ago
Okay--so I am now three minutes older. I have tried getting it going manually and with the remote but no joy

Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires diagnosis and parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here (previous electronics experience is required on your part). Otherwise you will need to use local repair shop. In home repairs start at $250 on this model and most shops charge just for diagnosis. So you really should compare that to prices of new 42" tv's.

I know this is bad news and very upsetting but please understand I am here to provide an honest answer. I hope you will submit a 5 star rating at the top of this page and not base the rating on the fact that your tv needs parts or services outside of our control. If for some reason you don't feel I should get 5 stars, please do not rate and just let me know and I will follow up with you here.

Ask Your Own TV Question
Customer reply replied 9 days ago
Thanks Mike. I figured I would need to know about capacitors etc but, that is beyond my interest and skills. Do they normally just go off without any warning?

It's certainly possible for a tv to fail without warning, yes.

Ask Your Own TV Question
Customer reply replied 9 days ago
okay--well thanks for confirming my darkest fears!!

You're welcome. All the best.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,475
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 7 days ago
Mike and I chatted online back and forth trying to see how to get my tv going again. I told him I had tried to power it up using the remote and the on/off switch on the tv. WE got no where and he told me it would cost nearly as much to fix as to get a new tv. I went to Costco and bought a new tv. On trying to remove the old one and set up the new one, I discovered that my tv had two manual on/off switches--one on the side and one under the front panel. I missed the one under the front panel. When I pressed that one, VOILA--the power was on and my perfectly good tv works perfectly and is not in the dump where it was minutes away form going. I think a technician could have asked which on/off switch I was using or told me that there were two. This cost me a lot of time and some money but thankfully, Costco has a good return policy. I guess he just overlooked this little detail but I am glad I figured it out before I tossed the tv.
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,475
7,475 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Can't hook into wireless connection, Samsung UN48J5500AF, No
Can't hook into wireless connection JA: What's the model number of your TV? How old is it? Customer: Samsung UN48J5500AF JA: Does the TV menu work? Do you have the same problem on all sources/inputs? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
33 satisfied customers
The internal speaker is making making a loud noise almost
The internal speaker is making making a loud noise almost drowning out the sound on the show … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I have a Sony wide screen projection TV. The model is
I have a Sony wide screen projection TV. The model is XP-51WS500.The standby-timer light is always on,soon as i plug it in. Help!… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Sound is not working. When i test it works. Tv works no it
Last night and my husband was playing around with the remote and now we can't hear sound … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
It says 728 Digital Heart Selected programme is not tuned I
It says 728 Digital Heart Selected programme is not tuned I cant get any of the TV programmes I want on it - … read more
Joshua B
Joshua B
0 satisfied customers
How to turn it on without remote (no buttons) D39h-co. Only
how to turn it on without remote (no buttons) JA: What's the model number of your TV? How old is it? Customer: d39h-co JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Cu… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
My screen just went black. I've rebooted a couple of times.
My screen just went black. I've rebooted a couple of times. I have sound but no picture. Is it my TV tube gone? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Wernt tobuy samsamg curve 55 tv and grandchildren lost the
wernt tobuy samsamg curve 55 tv and grandchildren lost the manuaul and the re3mote … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Sony tv, a 46Ex520 in excellent running order. I
I have a Sony tv, a 46Ex520 in excellent running order. I was connected to the internet, but my network name and key changed when I was connected to Australia,s N.B.N. It recognizes the n … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I see{ no thats all. Did u get the message about t5he lg ph.
Pearl. I see{ no thats all. JA: What's the model number of your TV? How old is it? Customer: Did u get the message about t5he lg ph JA: Does the TV menu work? Do you have the same problem on all sourc… read more
Joshua B
Joshua B
0 satisfied customers
3 vertical lines on the left side about 3 inches wide.
3 vertical lines on the left side about 3 inches wide. Samsung 50” plasma model number hp-t5054 … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
The screen is damage. To shiva ct8037. I can see anything
The screen is damage JA: What's the model number of your TV? How old is it? Customer: To shiva ct8037 JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: I can see… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Im trying to connect this remote to my other tv because i
im trying to connect this remote to my other tv because i dont have that tvs original remote and it needs the initial set up … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Our sharp TV when plugged in just keeps turning itself off
Hi, our sharp TV when plugged in just keeps turning itself off and on. We have done a hard reset, we have unplugged the TV and then held down the input and volume minus buttons, unplugged the TV and h… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I have a 55" curved smart TV - 9500 series - Roku is
I have a 55" curved smart TV - 9500 series - Roku is connected but cannot access internet to surf the web. Have network extender but not connecting. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I HAVE A TV THAT IS ABOUT 14 YEARS OLD. AND I CAN NOT FIGURE
HELLO JOHN. I HAVE A TV THAT IS ABOUT 14 YEARS OLD. AND I CAN NOT FIGURE OUT HOW TO CONNECT IT .WE HAVE JUST MOVED AND WANT TO HOOK UP TO DIRECT TV. PLEASE CAN YOU HELP ME. THE WARRIORS ARE ON TV TONI… read more
Joshua B
Joshua B
0 satisfied customers
NEC tv model#e424 has a thin black line in the middle of
NEC tv model#e424 has a thin black line in the middle of then screen, it appears and goes away but he pictures below is foggy when this happens … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have an older LCD Sony model KDL 32B. X320. Suddenly
Suddenly tonite a local channel says program blocked. I have never activated Parental controls … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x