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Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Visio m370nv wont bring up the menu. Purchased 2012 model

Customer Question

visio m370nv wont bring up the menu
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: purchased 2012 model m370nv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: only on menu remote is only access and remote works for other visio tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing unusual happened. found the problem when i tried to access to change tv to standard time about two weeks ago
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 year ago.

Please clarify- do ALL OTHER functions work on the Vizio work using the remote? Is the MENU the only thing that won't work?

Expert:  Aric replied 1 year ago.

Are you there and do you need help with the question you posted please?

Customer: replied 1 year ago.
why do you keep saying you have an answer but just keep asking questions
Expert:  Aric replied 1 year ago.

I don't keep saying I have an answer. I've been asking questions so I can get ENOUGH INFO to help you. If you need help then reply back to them please.

Customer: replied 1 year ago.
where is the answer you have charged my account for?