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Visio m370nv wont bring up the menu. Purchased 2012 model…

Customer Question
Visio m370nv wont bring...

Visio m370nv wont bring up the menu

Technician's Assistant: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?

Purchased 2012 model m370nv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Only on menu remote is only access and remote works for other visio tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing unusual happened. found the problem when i tried to access to change tv to standard time about two weeks ago

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
11/13/2017
TV Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,532
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 8 months ago

Please clarify- do ALL OTHER functions work on the Vizio work using the remote? Is the MENU the only thing that won't work?

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TV Technician: Aric, Technician replied 8 months ago

Are you there and do you need help with the question you posted please?

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Customer reply replied 8 months ago
why do you keep saying you have an answer but just keep asking questions
TV Technician: Aric, Technician replied 8 months ago

I don't keep saying I have an answer. I've been asking questions so I can get ENOUGH INFO to help you. If you need help then reply back to them please.

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Customer reply replied 8 months ago
where is the answer you have charged my account for?
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