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I have a new vizier 32" and it is connected by wifi I tried…

Customer Question
I have a new...

I have a new vizier 32" and it is connected by wifi I tried to get netflix. The picture is split

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

Vizio D series HDTV . It is connected by wifi.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I am trying to set it up. it is new

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I just want help setting it up

Submitted: 8 months ago.Category: TV
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Answered in 14 minutes by:
11/13/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,850
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you tell me the model number from the back of the tv?
can you describe how the screen is split?

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TV Technician: Nathan, Installer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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