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I have a sony kdl 32e400 tv. It does not power up. There are…

Customer Question
I have a sony...

I have a sony kdl 32e400 tv. It does not power up. There are no lights on front panel and no sound from the tv when tv when plugged in. I will type all the troubleshooting i have done in the next

Technician's Assistant: What's the model number of your TV? How old is it?

Post

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

2009

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Jistna second. Let me tell you all the steps. And many will answer your questions

Technician's Assistant: Anything else you want the Expert to know before I connect you?

120v at the outlet. Plug in and no lights or sound. Fuse at power cord good at 0 ohms. Votage on stby line pin 1 of connector cn6401 is 3.28v. 3.2 vdc on red and blk lead of power on button. Brown middle lead on power on button is 3.2 vdc to ground. When power button pressed voltage goes to 0vdc. All readings are the same at the A board connector opposite the power button.

Submitted: 8 months ago.Category: TV
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Answered in 4 hours by:
11/14/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,387
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

When was the TV last successfully powered on?

Did you recently have any power outages or thunderstorms?

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Customer reply replied 8 months ago
Last powered on 2011. Not sure if it has been exposed to power surges. I have kept it and finally have been able to troubleshoot the problem. All the info i gave has been based on previous troubleshooting scenarios with the same tv on this site and other web pages.
TV Technician: Pete, Electronic Engineer replied 8 months ago

Ok, so it has been down for quite a while?

I'm out of ideas on this one.. I'll opt out and see if another tech can assist you further.

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Customer reply replied 8 months ago
Is there another Technician with any information?
Customer reply replied 8 months ago
Pete. Are you there?
TV Technician: Pete, Electronic Engineer replied 8 months ago

Sorry to see no-one else has been in touch yet.

Your question has been returned to the queue for other experts to review and answer.

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Customer reply replied 8 months ago
Nobody wants to touch this. Can we close the ticket? Will I be charged?
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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