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Netflix says I need a "firmware upgrade" because I have to…

Customer Question
Netflix says I need...

Netflix says I need a "firmware upgrade" because I have to sign in too frequently. My TV model # is 49UB8200, SN 410MXTCTU249. This problem happens about every 6 months.

Technician's Assistant: What's the model number of your TV? How old is it?

See msg above, purchased 1/6/15

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Everything on TV works--problem signing into Netflix requires entering email and password. Since we are on subscription this should not be necessary. Netflix says this is a firmware problem!!

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

For the last week. And as my original msg said it has happened before about every 6 months.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No, just tell me how to upgrade the firmware--if that is what has to be done

Submitted: 8 months ago.Category: TV
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Answered in 39 minutes by:
11/13/2017
TV Technician: Dan, Broadcast Engineer replied 8 months ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,527
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
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Hello and welcome to JustAnswer, I look forward to assisting you today. Please give me a minute to review your question.

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TV Technician: Dan, Broadcast Engineer replied 8 months ago

You will need to download the firmware to a blank USB flash drive. Let me know if you have one and we can proceed from there.

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TV Technician: Dan, Broadcast Engineer replied 8 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Customer reply replied 8 months ago
No I do not have flash drive
Customer reply replied 8 months ago
This was supposed to be an LG help--why do I have to pay?...someone already charged me $5 to get this far!!
TV Technician: Dan, Broadcast Engineer replied 8 months ago

My apologies for the confusion. We are an independent support service not affiliated with any company or service. Please let me know if you would like to proceed and I will be glad to help you.

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Customer reply replied 8 months ago
Please cancel this request and refund my $5...thank you!
TV Technician: Dan, Broadcast Engineer replied 8 months ago

Have a nice day!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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