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We have sound but no picture. We are connected to COMCAST…

Customer Question
We have sound but...

We have sound but no picture. We are connected to COMCAST cable and we did troubleshoot with provider.

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

Model LED46C45RQ

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No. Since we get no pcture, noyhing works

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

4 Days

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Yes, can we get a price break should we have replace and do you want this TV in return?

Submitted: 8 months ago.Category: TV
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Answered in 2 minutes by:
11/13/2017
TV Technician: Louie, Technician replied 8 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie.
Initially, it looks like you may be trying to reach a TV store or RCA.
This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service. JustAnswer is not affiliated with either a TV store/dealer or TV company.
Still and if you'd like to continue on JustAnswer, I will try my best to help you with your question.
Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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