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Can not use tv ears with smart tv to hear netflix. Samsung…

Customer Question
Can not use tv...

Can not use tv ears with smart tv to hear netflix

Technician's Assistant: Just to clarify, what's the exact make and model of your smart tv?

Samsung smart, 60" less than year old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Only on miracle ears

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Now

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I want to be guided on the phone not on a computer in a diff room than the tv

Submitted: 8 months ago.Category: TV
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Answered in 4 hours by:
11/12/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,343
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

What port on the rear of the TV are the TV Ears connected to?

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TV Technician: Pete, Electronic Engineer replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Category: TV
Satisfied Customers: 20,343
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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