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The recent apps is blank. When I try to go to netflix it…

Customer Question
The recent apps is...

The recent apps is blank. When I try to go to netflix it shows a very odd screen

Technician's Assistant: What's the model number of your TV? How old is it?

We bought it in 2014

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

We only use hdmi 3 for direct tv and hdmi 2 for dvd

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Only noticed it today

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I wish I could send you a screen shot so you could see what I get when I try to load apps

Submitted: 8 months ago.Category: TV
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Answered in 1 hour by:
11/12/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,848
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you please tell me the actual model number of the tv?

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TV Technician: Nathan, Installer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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