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My Samsung TV no longer is able to connect to the Internet.

Customer Question
My Samsung TV no...

My Samsung TV no longer is able to connect to the Internet. It searches of the wireless network, finds it and then it stops and never completes the connection

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

UN50ES6150FXZA Samsung

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

We unplugged the TV, powering it down, and plugged it back in.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We had the problem occur one week ago. We unplugged the power last night and this morning it worked however 12 hours later it does not work.

Submitted: 9 months ago.Category: TV
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Answered in 7 hours by:
11/12/2017
TV Technician: Pete, Electronic Engineer replied 9 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,586
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 9 months ago

There may be a glitch in the router/modem, which is preventing some devices from connecting.

Have you tried restarting your wireless router/modem?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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