TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The wireless headset won't work. Samsung UNH4000AFXZA,

Customer Question
The wireless headset won't...

The wireless headset won't work

Technician's Assistant: What's the model number of your TV? How old is it?

Samsung UNH4000AFXZA, bought 2014

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No problem with other inputs, menu works, mode is standard

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Headset has never worked on it

Technician's Assistant: Anything else you want the Expert to know before I connect you?

The headset works on other tvs

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 day by:
11/13/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,127
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please how long ago it worked for you?

Please let me know

Thank you

Ask Your Own TV Question
Customer reply replied 8 months ago
The wireless headset has never worked on the samsung tv.
TV Technician: Richard, Technician replied 8 months ago

Thank you

What is the make and model of the headset?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
How do you pair a Samsung Level wireless headset to a
How do you pair a Samsung Level wireless headset to a Samsung UN60ES7500F smart tv … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
New Samsung 55" trying to connect my wireless headsets up.
New Samsung 55" trying to connect my wireless headsets up. ...am hard of hearing...can't seem to find anything that tell s me how to do it? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a JVC TV, model # JLC 37 BC 3000. What are the best
I have a JVC TV, model # JLC 37 BC 3000. What are the best headphones to match up with that model? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I just purchased a 24 inch Samsung TV and I would like to
I just purchased a 24 inch Samsung TV and I would like to attach my senseiner head set … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
What do I need to connect head phones to a 65uj6300?
what do I need to connect head phones to a 65uj6300? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a verizon flip phone with typewriter by samsung
I have a verizon flip phone with typewriter by samsung bought 2014 and hass error message I have never seen:USB Download Mode at top of screen and bottom has Bootblock Version: Ver U485: FH02. Cannot … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I purchased a 75 inch Samsung TV in January of 2014 and
I purchased a 75 inch Samsung TV in January of 2014 and really enjoy it.Today it started to flicker at the bottom of the screen and won't go away even if I shut the TV off. I don't know what to do to … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Trying to connet Insignia wireless headset to insigna Roku
trying to connet Insignia wireless headset to insigna Roku TV … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I bought a HAIER TV, I'm trying to figure out where the
I bought a HAIER TV, I'm trying to figure out where the sound comes out to connect it to a Samsung Surround Sound System … read more
Richard
Richard
Technician
47,127 satisfied customers
I have a SamSung TV Model No.39EH5003F. Problem: I purchased
Problem: I purchased a Sony Earphone headset, but I cannot find a hookup that works on the back of the set. I did hook it up to my laptop and it worked fine. Is there an adapter of some sort that I can plug into one of the outlets on my TV that will allow me to access sound through my headset? The age of my set is unknown. I received it as a gift about 2 years ago. My son purchased it at Walmart. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I HAVE A SAMSUNG SERIES 6, 6030 TV BOUGHT IN 2013. HOW DO I
I HAVE A SAMSUNG SERIES 6, 6030 TV BOUGHT IN 2013. HOW DO I SET IT UP TO BE WIRELESS, WHAT EQUIPMENT DO I NEED. I HAVE A NET GEAR 54 MBPS WIRELESS ROUTER-WILL THAT DO THE JOB? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
What type of adapter that will plug into the back of a LG
What type of adapter that will plug into the back of a LG 43H5700 screen, for a two jack wireless headset? The company that sold the television plugged the headset into the satellite receiver but ther… read more
Louie
Louie
Technician
3,022 satisfied customers
I have a Samsung 46 in bought in 2014. When on HD setting
I have a Samsung 46 in bought in 2014. When on HD setting the picture does not go edge to edge vertically. It tells me it is HD broadcast ? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Bought a new Samsung wireless DVD player and it won't
Bought a new Samsung wireless DVD player and it won't connect to internet … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I bought a samsung un65hu7250 curved 65 in 4k ultra hd tv in
i bought a samsung un65hu7250 curved 65 in 4k ultra hd tv in 4/16/2014. i finally switched over to direct tv and got the 4k genie. the menus say my tv does not support 4k? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Hi I just bought a SONY wireless headset model number MDR-RF985R.
Hi I just bought a SONY wireless headset model number MDR-RF985R. I CAN get it to work when I run it through my cable box for TV shows. Sounds does come through both your headphones and the TV ... I t… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I just bought a samsung 32" LED TV and wish to get the sound
I just bought a samsung 32" LED TV and wish to get the sound off and pass it through to my head set. When i plug my headset line into the Audio Out on the back of the set. The speakers do not turn off… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Purchased a radio shack wireless headset for my small samsung
Purchased a radio shack wireless headset for my small samsung hd tv. The headset works on JVC and other TVs in the house but not on the Samsung. Have audio wires plugged in correctly. What should I do… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x