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Sound bar connecting not working. Trying to connect vizio…

Customer Question
Sound bar connecting not...

Sound bar connecting not working

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

Trying to connect vizio sound bar , model SB3621n-E8 to my vizio tv, modelD50f-E1

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, it works. Following sound bar installation procedures, but no sound coming from the bar. Note: TV speakers were turned off.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Sound bar purchased a couple days ago. This is the first installation try.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Not really, just need a verbal diagnostics assist.

Submitted: 9 months ago.Category: TV
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Answered in 7 minutes by:
11/11/2017
TV Technician: Nathan, Installer replied 9 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,399
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What connection did you use from the tv to the soundbar?

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Customer reply replied 9 months ago
Problem solved. Took awhile, but everything working quite well thank you.
TV Technician: Nathan, Installer replied 9 months ago

Thanks glad to hear it is working for you

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