TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I am getting audio but there is no sound. WD-73C11. The menu…

Customer Question
I am getting audio...

I am getting audio but there is no sound.

Technician's Assistant: What's the model number of your TV? How old is it?

WD-73C11

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu works. I hear audio from TV and Netflix

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Two days ago. I turned it on. it came on and then it turned off itself. I then turned it on again and I notice the screen got blue and a notice came up on the screen saying no signal

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I changed the HDMI cables but that did not help.

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
11/11/2017
TV Technician: Anthony_Infotech, Technician replied 8 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,267
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 8 months ago

Could you please reboot the TV and any satellite or cable box you may be using by un-plugging both from wall-power wait 5 mins then re-plug both back in again,let me know if there is any change please

Anthony

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,267
16,267 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a No Signal on screen. Changed out HDMI cable and
I have a No Signal on screen. Changed out HDMI cable and that did not work... … read more
Anthony_Infotech
Anthony_Infotech
Technician
Vocational, Technical or Trade Scho
16,267 satisfied customers
It's my Mitsubishi 73 inch TV. 11 uhh ears old. I only have
I only have cable box in put. I have au dio. Y as TV menu works … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I get sound but no picture- Blue screen, I have sound but no
I get sound but no picture- Blue screen JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: I have sound but no picture . Blue screen JA: Was the… read more
Anthony_Infotech
Anthony_Infotech
Technician
Vocational, Technical or Trade Scho
16,267 satisfied customers
I have an LG LED 55 inch tv. All of a sudden the picture went
I have an LG LED 55 inch tv. All of a sudden the picture went out and the screen is black. Audio still works fine plus I'm able to still watch Netflix. Any ideas?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have the 73" Mitsubishi WD-73C11. I have the compatible glasses
I have the 73" Mitsubishi WD-73C11. I have the compatible glasses. The problem we are having is you can see the dimension changes in the TV screen itself but nothing coming out of the screen for 3D. A… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have an lg 47lv5500-ua that the hdmi ports and sound aren't
I have an lg 47lv5500-ua that the hdmi ports and sound aren't working on. Component works for picture but still no sound. It also turns green occasionally. Is this just the main board that needs repla… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I recently bought a 10m hdmi Active high speed cable and it
I recently bought a 10m hdmi Active high speed cable and it runs from my pioneer reciever to my pioneer elite tv and i get sound and not picture. Any suggestions?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a 15 year old rear projection big screen, RCA TV. Never
I have a 15 year old rear projection big screen, RCA TV. Never had a problem. When you now turn it on, you get just a blue screen and audio which is also displayed. No picture. Any clues? Thank you.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a sony tv 40bx420 and a dynex wireless blu-ray disc
I have a sony tv 40bx420 and a dynex wireless blu-ray disc player dx-wbrdvd1 connected with a hdmi cabel. My tv was showing a picture with audio from the blu-ray, Now there is audio and no picture. I … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a ROKU HD wireless cabled for hd and plugged into its
I have a ROKU HD wireless cabled for hd and plugged into its own channel on the TV BUT all I get on the TV is a black screen. The ROKU "clicks" when buttons on the remote are pushed but no change on t… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have recently replaced ourSony TV with a Samsung. The tv
I have recently replaced ourSony TV with a Samsung. The tv is connected with a single HDMI cable to our Marantz receiver. We are using a Logitech universal remote which I reprogramed to use the Samsun… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I purchased a sony bravia KDL-V4OXBR1 6 years ago. It was
I purchased a sony bravia KDL-V4OXBR1 6 years ago. It was hooked up to a sound system. I disconnected the sound system and hooked up a blueray player with an HDMI cable. I have dDirecttv also. I get p… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
my mitsubishi WD 60735 was wrking just fine, now blue screen
my mitsubishi WD 60735 was wrking just fine, now blue screen says no signal shuts off in 1 miniute. changed HDMI cable, new cable box, cable verified there is a signal. even reste the sysem but no cha… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I recently purchased a WD-73640 dlp I have it hooked up to
I recently purchased a WD-73640 dlp I have it hooked up to my cable box but I am getting snow on the screen. Please help… read more
Will
Will
President
Vocational, Technical or Trade Scho
175 satisfied customers
Have another question for you ... I have a samsung PN59D6500
Have another question for you ... I have a samsung PN59D6500 tv with a yamaha rx-v667 reciever. I am trying to get the surround sound to work and not the internal tv speakers for the sound.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Hitachi 42HDS69 TV. Had it for a couple of years.
I have a Hitachi 42HDS69 TV. Had it for a couple of years. Everything works great. Trying to plug in a "WD Live" unit to the side inputs. Can not get anything to come up. Any suggestions?… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have the following components: Sony 52W4100TV, Sony HTss2300
I have the following components: Sony 52W4100TV, Sony HTss2300 and a Scientific Atlanta Explorer 8300HD. Until a few days ago, they were all set up to run as HDMI. But I was having trouble with the ca… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My Mitsubishi dlp tv (Model wd 52525) will not receive signals
My Mitsubishi dlp tv (Model wd 52525) will not receive signals from attached devices such as DVD player and Roku device (Netflix). It worked night before, would not work next morning. Nothing was chan… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x