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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16908
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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On my TV i'm unable to change my picture from stretch to

Customer Question

on my TV i'm unable to change my picture from stretch to normal even when I go to menu to HD and select normal it stills stays on stetch. I purchased my TV about 5 years ago at Best Buy ( 50 inch panansonic )
JA: What's the make/model of your device? How old is it?
Customer: 50 inch Class 1080p Plasma HDTV model # TC-P50U50 about 4 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Going on for 2 days. I've rebooted cable, I keep trying to change picture via menu no luck
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: not really
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

The problem is caused by a conflict of aspect ratio between the box and the TV.
Pick up the box remote and look for any buttons marked >>
Aspect
Ratio
Format
Zoom
HD Zoom
Or a hash button under the number 9 button
Press any of the above to correct your geometry problem, you may need to continually press too
Let me know how this works out
Anthony

Customer: replied 1 year ago.
no luck
Expert:  Anthony_Infotech replied 1 year ago.

The way to prove if the set is OK is simply to try another input like a DVD player its my guess the TV is good your problem is the cable box, now if it wont respond to a reboot (unplug\replug into wallpower after 5 mins) then you will need to get the box swapped as its control software for the geometry of the set is bad

Expert:  Anthony_Infotech replied 1 year ago.

Let me know if you need more help

A positive rating at this point is welcome 3 to 5 stars with the rating bar of stars at the top of the page thank you,the site will then release a payment to me thanks again,note question remains open for 30 days
Anthony