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Tv was working great without remote then got new unavi.

Customer Question
Tv was working great...

Tv was working great without remote then got new unavi

Technician's Assistant: What's the make and model of your television? And is the remote the same, universal, or for another device?

Toshiba 44ph66 universal

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing happened once I put in code blank I have prower

Submitted: 8 months ago.Category: TV
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11/11/2017
TV Technician: stevenl1469, Technician replied 8 months ago
stevenl1469
stevenl1469, Technician
Category: TV
Satisfied Customers: 107
Experience: expert tv technician for over 25 years
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hi my name is ***** ***** some info for you directly from Toshiba when a remote problem is accruing

Help using your Television Remote Control

Document ID:(###) ###-####/p>

Posted Date: 2016-06-27

Distribution: View Public Website

Resolution

HELP USING YOUR REMOTE CONTROL

Information regarding using your remote control can be found in the Online users guide for your product by CLICKING HERE, entering your model number, going to Manuals & Specs and then selecting User's Guide. The chapter in the users guide that would be helpful is titled "Using the Remote Control"

IF YOUR REMOTE CONTROL IS NOT WORKING PROPERLY FOLLOW THESE QUICK STEPS BELOW.

Remote Quick Check

  • Replace the remote control batteries.
  • Clean the upper edge of the remote control (transmission window).
  • Check the battery terminals.

IF YOUR REMOTE CONTROL STILL DOES NOT WORK PROPERLY

There are four conditions that can cause a remote to function improperly :

  • Bad batteries.
  • An electronic glitch in the remote.
  • A defective remote.
  • A defective remote sensor on the TV

To determine which of these conditions is causing your problem, follow these steps:

  1. Open the battery compartment on the back of the remote and remove both batteries.
  2. Press and hold any button on the remote for 20 Seconds.
  3. Release the button and reinsert the batteries properly.
    Important : Make sure to insert the batteries properly.
  4. If the remote works, there was a glitch in the remote that was cleared when you discharged the remote in the prior step. If the remote does not work, continue on.
  5. Replace the batteries in the remote with new batteries.
    Important : Make sure to insert the new batteries.
  6. If the remote works, your original batteries are dead. Continue using with new batteries. If the remote does not work, there may be something wrong with the remote or with the remote sensor on the TV. Continue on.
  7. To test the remote control and the remote sensor, perform one of the following tests: Digital Camera test or Another remote on this TV.

Digital Camera test using a phone camera
If you have any digital camera (including a phone camera), you can test any remote. To test the remote, follow these steps:

  1. Turn your camera on.
  2. Aim the remote at the lens of the camera from about 6-10 inches away.
  3. Press any button on the remote. You will see the Infra Red eye of the remote flashing on the LCD screen of tour camera if the remote is working properly.
  4. If the above test indicated the remote is working, the problem is in the remote sensor on the TV. If the above test indicated that remote is not working, you have a defective remote.

Test Another Remote on this TV
If the TV has another remote that is known to work on this TV, you can test that remote on the TV. To test a second remote on the TV, follow these steps:

  1. Make sure that the second remote is in the TV mode.
  2. Press [Power] on the remote and see if it turns the TV on.

If the TV turns on, the problem is in your Toshiba remote. If the TV does not turn on, the problem is in the remote sensor.

Export Control and EULA

Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Toshiba end-user license agreement both of which you can view before

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