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The picture is gone but not the sound. Purchased new 2 years…

Customer Question
The picture is gone...

The picture is gone but not the sound. Purchased new 2 years ago.

Technician's Assistant: What's the model number of your TV? How old is it?

Sorry. haveto cj

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Check model. 1 min.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Model UN32J4000AF

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I called Direct TV and they tried last night to no avail. At some point the sound was erratic.

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
11/10/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,275
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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