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Tv does not respond to remotes. Hisense h6d series have

Customer Question
Tv does not respond...

Tv does not respond to remotes

Technician's Assistant: What's the make and model of your television? And is the remote the same, universal, or for another device?

Hisense h6d series have direct tv and hisense remote

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Only with direct tv remote

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Turned on tv today and no response

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
11/10/2017
TV Technician: Mike G., Technician replied 8 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,468
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 8 months ago

How long have you had the tv?

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Customer reply replied 8 months ago
2 weeks
TV Technician: Mike G., Technician replied 8 months ago

So this is brand new store purchased tv? or did you get it second hand? or?

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Customer reply replied 8 months ago
New
TV Technician: Mike G., Technician replied 8 months ago

Is the tv currently On? has picture and sound?

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