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Sylvania TV -- messed with channels and now I can't pull up…

Customer Question
Sylvania TV -- messed...

Sylvania TV -- messed with channels and now I can't pull up the channel for my Blu-ray player

Technician's Assistant: Can you guesstimate how old your Sylvania is? And just to clarify, what's the exact model?

Real ol -- don't know medl

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The TV menu works -- jus t a minute. I don't have the remote set up for this one -- hold on --

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was fiddling with it a day ago and it went up. I get snowy channels, 1 through whatever

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nope thanks

Submitted: 9 months ago.Category: TV
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Answered in 5 minutes by:
11/10/2017
TV Technician: Aric, Technician replied 9 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,809
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 9 months ago

Please get me the full model number off the back of the TV- otherwise I have no way to know what set we're even dealing with.

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TV Technician: Aric, Technician replied 9 months ago

Simply view my reply and postback to me to proceed.

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Customer reply replied 9 months ago
Hello?
TV Technician: Aric, Technician replied 9 months ago

Yes, I've been here since 9:11 and posted for some info. Have been waiting for your reply. The only one I see is "Hello?"

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TV Technician: Aric, Technician replied 9 months ago

Can you get the model number off of the back of the TV please so I can reference the set?

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Customer reply replied 9 months ago
Just a moment
TV Technician: Aric, Technician replied 9 months ago

Alright.

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Customer reply replied 9 months ago
sst4324aa
TV Technician: Aric, Technician replied 9 months ago

That doesn't come up as anything. On the sticker on the back of the TV, it will say "Model Number" can you check that?

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Customer reply replied 9 months ago
SST4324A
Customer reply replied 9 months ago
That's what it says --
TV Technician: Aric, Technician replied 9 months ago

Thank you- and that is the correct one (different than the first one). That is an older CRT TV (tube set). There's not much info on that, but it is too old to directly connect a Blu Ray player to using HDMI, so what cables are being used? Is it red, white and yellow?

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TV Technician: Aric, Technician replied 9 months ago

Great! Now on your remote, find a button labeled Input, Source or TV Video. Do you see one of those?

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Customer reply replied 9 months ago
I don't have this hooked up to a remote. I have a Universal I can program. Give me the directions.
TV Technician: Aric, Technician replied 9 months ago

No idea what universal you have. This is going in a different direction than the original request. I will opt out now.

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Customer reply replied 9 months ago
Wait -- you're dropping the case?
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