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Recurring problem of no sound when tv is turned on. HD

Customer Question
Recurring problem of no...

Recurring problem of no sound when tv is turned on

Technician's Assistant: What's the make and model of your tv? Have you had any issues with the sound before?

HD Samsung. Yes. Techician came by change the box and check outside line about 3 months ago.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes All sources working - same problem. Have to unplug and plug several times hoping it will work. Problem happen for past 10 days!

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Last 10 days. Often not working on first time turn on. Fiddle for 4 -6 time hoping it will work.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The old box has been replaced by a new box. the TV upstairs is working fine.

Submitted: 8 months ago.Category: TV
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Answered in 1 minute by:
11/10/2017
TV Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,532
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 8 months ago

What's the full model number off the back of the Samsung set and how long have you owned it for?

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TV Technician: Aric, Technician replied 8 months ago

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