TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

When I switched my SONY TV off, the orange (or red?) off…

Customer Question
When I switched my...

When I switched my SONY TV off, the orange (or red?) off light did not come on. Than it would not go back on. I called my provider (DirecTV) for help and after about 10 minutes of rebooting,l etc., the TV came back on. But after I turned it off the small orange (or red) off light would not illuminate, and when I tried to turn it on again, nothing showed up on the screed.

Technician's Assistant: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?

It is a BRAVIA XBR. About 7 or 8 years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

No trouble-shooting other than going through the steps as directed by a DirecTV technician over the telephone. We got the TV on again (I don't know what triggered it), but after turning it off, the light would not show, and it wouldn't turn on again.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

All I can think of for now.

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
11/9/2017
TV Technician: Louie, Technician replied 8 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the "...SONY TV...BRAVIA XBR..."
And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Panasonic VIERA TV bought in 2005. Yesterday I lost
I have a Panasonic VIERA TV bought in 2005. Yesterday I lost the picture while I was watching it. The screen was illuminated but there was no picture or sound. I turned it off & on again there was no … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Sony Bravia TV keeps shutting off and the red light
My Sony Bravia TV keeps shutting off and the red light flashes 6 times. When it does work the screen flashes/blinks. I have tried to trouble shoot. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Sony Bravia Model KDL -46W3000 will not get out of
My Sony Bravia Model KDL -46W3000 will not get out of standby mode. When I hit the on/power button it will show picture and sound for 3-8 seconds and go back to the red blinking light on standby. The … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Sony xbr-55x850b with no picture and an alternating orange/
Sony xbr-55x850b with no picture and an alternating orange/green light. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We had a power outage, now our Westinghouse LTV-32w1 turns
We had a power outage, now our Westinghouse LTV-32w1 turns on, the Blue light turns Orange, no tV. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My 46 inch Bravia will only turn on after I fiddle with it
My 46 inch Bravia will only turn on after I fiddle with it for 20 minutes. The red light on the left front panel blinks 6 times. The unit is only 2 years old and up until this point it was working per… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
57" projection from end of 2003-entire screen starts to become
57" projection from end of 2003-entire screen starts to become blue and fades in about 20 seconds to become completely blue with no picture at all-sound stays ok. Thank you.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
my pioneer elite reference media receiver keeps making my
my pioneer elite reference media receiver keeps making my pioneer elite screed go to red light ,bascialy off. when this happpens i have to turn the sceend off and on to get it to work again. after it … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
TONITE I WENT TO TURN ON THE TV (DIRECTV SIGNAL), THE DIREVTV
TONITE I WENT TO TURN ON THE TV (DIRECTV SIGNAL), THE DIREVTV RECEIVER TURNED ON BUT THE PHILIPS 37PF DID NOT. THE SCREEN STAYS BLACK, BUT THERE IS A RED LIGHT IN THE LOWER L/H CORNER THAT BLINKS. TUR… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Panasonic Projection TV (PT-50LC13), bought in July
I have a Panasonic Projection TV (PT-50LC13), bought in July 2004. When I was watching it today, I heard a "crackle" sound come from the tv and then it turned itself off. I tried turning it on again a… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We have had a great Sony TV Model KV-27V66 27" screen since
We have had a great Sony TV Model KV-27V66 27" screen since 2000! Few problems. Today it worked fine, turned it off, turned it on again and wouldn't stay on. In the Manual, p34 (No p;icture, no sound)… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My 73883 is 4 years old. It has started turning on and off
My 73883 is 4 years old. It has started turning on and off every 30 seconds or so. I unplugged it for a few hours. Plugged back in and the lamp light is flashing and it will not turn on. The lamp was … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Sony Bravia XBR KDL-40XBR7 40-Inch 1080p 120Hz LCD
I have a Sony Bravia XBR KDL-40XBR7 40-Inch 1080p 120Hz LCD TV. About a week ago, it started doing this: upon powering it on, there is a click and a yellow light appears. A second later the yellow lig… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a Westinghouse 47" or 48" flatscreen that is 4-5 years
I have a Westinghouse 47" or 48" flatscreen that is 4-5 years old. I turned it on today and then turned on the playstation 3. i was about to watch Netflix when the screen went to fuzz then turned to a… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My LG 42PX3RV TVs power indicator is showing an orange light
My LG 42PX3RV TV's power indicator is showing an orange light and will not switch on. The owner's manual only says the light shows green and red....what is likely to be the problem? Thanks… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
i have a sony xbr 34 hd picture tube tv model kv-34xbr800.
i have a sony xbr 34" hd picture tube tv model kv-34xbr800. the tv is working mostly, however, sometimes it won't. when it doesn't work, i here it click inside but no power to picture tube. the red li… read more
Noetvs
Noetvs
TV repair
Associate Degree
84 satisfied customers
I have a JVC plasma TV. All of a sudden the TV turned off and
I have a JVC plasma TV. All of a sudden the TV turned off and the stand by orange light is on with 3 tiny red lights where one of the red light is blinking. I tried unplugged the TV and plugging it ba… read more
TOM
TOM
tech
High School or GED
421 satisfied customers
My Sony flat screen XBR 54 inch has a yellow light flashing
My Sony flat screen XBR 54 inch has a yellow light flashing where there usually is a steady green light and the TV wi;; not turn on? The only thing different about the configuration was the I added so… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x