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I have a HW-MS650 soundbar and a HWA-W700 subwoofer. The…

Customer Question
Hi, I have a...

Hi, I have a HW-MS650 soundbar and a HWA-W700 subwoofer. The subwoofer establishes a solid link with the soundbar, it's only 3 feet away from the soundbar, but when I'm watching a movie or playing loud music the subwoofer start making a tapping noise and then it loses it's link and goes to standby mode. If I turn off the TV and soundbar and turn it on again the subwoofer re-establishes the link until the next loud audio comes along and then it starts all over again.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

My TV is a Samsung 65" MU9000. Nope, it hasn't been a problem. I just recently added the subwoofer.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This has been going on scine I bought the subwoofer. I have followed all of the linking procedures including disconnecting the power, then reapplying the power and then linking the soundbar and subwoofer together, once linked I turn on the TV and soundbar. It works for awhile and then the subwoofer starts tapping and it loses its link.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I also have the samsung wireless rear speakers linked to the soundbar and I'm not have any issues with it losing it's link.

Submitted: 8 months ago.Category: TV
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Answered in 6 days by:
11/14/2017
TV Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 21,963
Experience: 10+ years
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I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 8 months ago
it’s still happening. I’m able to establish a link with the subwoofer and the wireless rear speakers, and then the subwoofer will start making a tapping noise and then it would lose it’s link. The rear speakers stay linked.
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