TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

No Audio. D24-D1. Menu works but audio still out. Sunday…

Customer Question
D24-D1 Technician's Assistant: Does...

D24-D1

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works but audio still out

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Sunday morning. worked fine until turned on Sun. morning

Submitted: 9 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
11/7/2017
TV Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have a Vizio model 10213132221, SN: LTT6UNCS3709256. Last
We have a Vizio model*********** SN: LTT6UNCS3709256. Last night it wouldn't shut off, using either the remote or the on/off button on left read edge...so I just unplugged it. This morning I replugged… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
How do I open up a VIZIO D24 D1 TV. 11/2 years old. It will
It will start to power up but shuts down after 2 sec. … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have had this tv for a while. Model #D24-D1. Original
I have had this tv for a while. Model #D24-D1. Original remote lost. Displays " No Signal". Will not all menu tp come ip with GE remote. Goes on and off only. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new pair of Bose wireless Bluetooth headphones. Can
I have a new pair of Bose wireless Bluetooth headphones. Can I pair this with the Vizio model D24-D1 TV and if so, how? Thank you … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
No signal since 12. 8or nine months 24" d-series. Menu
Just 2 day watching tv about 1230 100 it just did no signal … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Vizio TV that turns itself on. When this happens
I have a Vizio TV that turns itself on. When this happens I'm unable to turn it off by the remote or button on TV - I have to unplug it. This happens in no particular pattern, not a daily event, diffe… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
It won't turn off. Thought the remote needed a battery, but
It won't turn off. Thought the remote needed a battery, but even the manual on/off on the back doesn't work. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
No audio, d24-D1, TV works except for audio. Other TVs work
worked fine Sat. night - when turned on Sun. morn, no audio … read more
Cabletech
Cabletech
High School or GED
144 satisfied customers
I can not turn my TV off using the remote for my cable (ATT)
I can not turn my TV off using the remote for my cable (ATT) or the remote that comes with the TV...do you have any ideas? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The controller for our Vizio D24-D1 TV is not working. It
The controller for our Vizio D24-D1 TV is not working. It worked to turn the TV on and change channels. But now, 2 hours later, it won't turn the TV off or change channels or sound volume. I changed t… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Unable to get netflix. It's a D24-D1. The problem just
No, the problem just happened last night. We get TV via cable and that works fine. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The picture does not fill the whole screen. D24-D1 one year.
The picture does not fill the whole screen JA: What's the model number of your TV? How old is it? Customer: D24-D1 one year JA: Does the TV menu work? Do you have the same problem on all sources/input… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I bought a TV (VIZO) a few months ago. Now it will not come
I bought a TV (VIZO) a few months ago. Now it will not come on. I checked the power, changed the batteries in the remote. Don't understand what to do next. … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
DS24-d1 dead as a doornail since turn off last night. d24-d1
DS24-d1 dead as a doornail since turn off last night. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
It won't turn on, the light on the bottom left corner comes
It won't turn on, the light on the bottom left corner comes on but then slowly turns off … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
The remote is not working, D Series 24" I got it in January,
Just as of this morning. Nothing happened that I know of. I changed the batteries in the remote because I thought that was the problem, but it is not. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I'm unable to connect to the internet. D24-D1. And no. 1
I'm unable to connect to the internet JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes? Customer: D24-D1 JA: Does the TV menu work?… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Louie...I have a new Vizio D24-D1 connected to my new
Hello, Louie...I have a new Vizio D24-D1 connected to my new computer..would like the Vizio to stay on 24/7, w/ date, time and screen saver. What do I "click"? Kathy P … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x