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I have model codeUN65H6400 TMST 14KUC 2200-9 serial number…

Customer Question
I have model codeUN65H6400...

I have model codeUN65H6400 TMST 14KUC 2200-9 serial number 02A63CAF800077Z The screen looks like heavy fog and you can barely see picture

Technician's Assistant: What's the model number of your TV? How old is it?

Just sent model number UN65H6400. TV is approximately 4 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works. I have direct TV and all other TV's on the system work fine. Also, when I activate Smart TV netflex the screen is also foggy

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's been going on about two days. I just noticed it when I turned on the TV. No popping noise

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That it. However, I am not in front of TV. My computer is next door. How should I proceed

Submitted: 9 months ago.Category: TV
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Answered in 5 minutes by:
11/7/2017
TV Technician: Mike G., Technician replied 9 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,597
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 9 months ago

Let me know when you are ready

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