TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

Having trouble getting satellite channels to load on my new

40" ES400Z TV can youhelp JA...
Having trouble getting satellite channels to load on my new 40" ES400Z TV can youhelp
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: TH-40ES500Z taken out of the box yesterday. So only one day so far.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: So far have done the initial first time auto tuning and get a screen that says "No channel (s) found
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Obviously in my initial attempt I didn't do everything correctly, so can I start over with the first time tuning and how can I do that
Show More
Show Less
Ask Your Own TV Question
Answered in 14 minutes by:
10/25/2017
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,861
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Do you have an existing freesat dish installed?

Ask Your Own TV Question
Customer reply replied 1 month ago
connected to TV, also Internet connection works fine
Customer reply replied 1 month ago
Let's try this way first

Okay go back into the panasonic menu (have the input mode set to TV) and then to the channels section where you'll select the type (satellite, not uhf) and then choose the auto program function to tune in available stations.

Ask Your Own TV Question
Customer reply replied 1 month ago
On the Panasonic menu select setup?

Correct

Ask Your Own TV Question
Customer reply replied 1 month ago
Under the setup menu there is an Analogue TV tuning menu but no channels section

It is not under analogue,

look for the Tuning section of the menu, then for a Region and be sure to set NZ as the location there, then you should be able to run the auto tune to pick up the satellite stations

Ask Your Own TV Question
Customer reply replied 1 month ago
Trying now, reset to shipping mode so now have restart menu

Specifically it is under the Satellite Tuning section, and the region/location is under LNB Band

Ask Your Own TV Question
Customer reply replied 1 month ago
Under LNB it just says A and the arrows won't change that. The satellite selected isOptus D1 160 degrees E

Are you in New Zealand?

Ask Your Own TV Question

Okay the setting is on Australia and will not work. You'll need to choose the factory reset (restore defaults) option in the tv menu and start the entire process over so you can set the location as NZ.

Ask Your Own TV Question
Customer reply replied 1 month ago
When setting up the menu goes directly from setting up the Internet connection to the start auto tuning menu, it does not give me the option to set the country

Was this purchased in NZ?

Ask Your Own TV Question
Customer reply replied 1 month ago
purchased at noel leeming in tauranga yesterday

Okay please go through the process once more, after you set it, it should still give you the location option in the satellite tuning section. You do have to highlight that LNB option and press OK for it to give you other options to choose.

Ask Your Own TV Question
Customer reply replied 1 month ago
After going through the process when it comes to rthe TV signal selection, I select satellite, then"start auto tuning, menu then goes to "satellite TV Search mode, select Free view Channels, menu goes to select region (all regions are New Zealand regions, select our region (waikato), auto search ensues screen comes up ( No Channels found)

Has this dish worked with another tvs or receivers previously?

Ask Your Own TV Question
Customer reply replied 1 month ago
is currently working with another TV in the house

Has another tv worked off the dish in the same location though, did the panasonic replace another tv?

What I'm getting at here is that it is possible there is a bad cord or splitter, that the lnb can't feed multiple devices, etc.

Ask Your Own TV Question
Customer reply replied 1 month ago
we replaced an older TV in the same place, and it worked fine, but it was not a smart TV and required a set top box

Can you tell me about the old box? Are you paying a satellite service provider a monthly fee?

Ask Your Own TV Question
Customer reply replied 1 month ago
Fixed now the LNB setting has to be changed from 11300MHz to 10750MHz and it immediately programmed
Customer reply replied 1 month ago
You can add that to your information in case you ever need it again. Apparently some NZ D1 satellites use 10750instead of 11300, so that minor change cured the problem

Thank you for the info, glad to hear that did the trick for you!

I thought you were still unable to even get into the lnb settings in the first place to change the locations.

Ask Your Own TV Question
Customer reply replied 1 month ago
I couldn't change the "A" on the settings line, so there was no way to change from the A to something that said New Zealand, I could change from the D1 satellite to the D2 satellite but not the location line

Thank you for clarifying, I appreciate the info.

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,861
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,861
26,861 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,940 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Samsung 32" (not smart tv) will not turn on. any
My Samsung 32" (not smart tv) will not turn on. any suggestions. I have directv. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
My 55" Samsung UN55D6003SF Smart TV will not turn on. It
My 55" Samsung UN55D6003SF Smart TV will not turn on. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Have an LG smart tv. It is stuck and will not to the Back
Have an LG smart tv. It is stuck and will not to the Back button … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Samsung Smart TV not working, Netflix, Amazon, Spotify and
Samsung Smart TV not working, Netflix, Amazon, Spotify and Pandora … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
169 satisfied customers
ONE OF THE TV SET TOP BOXS IN MY NEW INSTALLS DOES NOT WORK,
ONE OF THE TV SET TOP BOXS IN MY NEW INSTALLS DOES NOT WORK, … read more
Cabletech
Cabletech
High School or GED
139 satisfied customers
I have a panasonic smart tv it goes to netflix, but, then
i have a panasonic smart tv it goes to netflix, but, then after 5-8 minutes of watching a show, it takes me back to regular tv. didn't used to do this, but, now, i can't watch a netflix show without i… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
How do I video tape with m smart TV. Ua4025j200afx2a. TV
How do I video tape with m smart TV JA: Just to clarify, what's the exact make and model of your smart tv? Customer: ua4025j200afx2a JA: Does the TV menu work? Do you have the same problem on all sour… read more
Nathan
Nathan
Installer
26,861 satisfied customers
We just installed a HD Set-Top Box, We now cannot get any
We just installed a HD Set-Top Box, We now cannot get any audio.. Is there something with the tv, that we aren't doing right? … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I received fetch set top box have no idea how to set up can
I received fetch set top box have no idea how to set up can you help … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
Is LG 55UH7650 a smart TV/ Is LG TV 55UH7650 A SMART TV. IT
Is LG 55UH7650 a smart TV/ JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours? Customer: Is LG TV 55UH7650 A SMART TV JA: Does the TV menu work? Do … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Pioneer PDP435PG with PDP-R05G receiver and set top box: was
Pioneer PDP435PG with PDP-R05G receiver and Dick Smith set top box: was working fine I adjusted to 1125i on set top , when looking at settings, now can't get settings screen up to restore settings, Ho… read more
Nathan
Nathan
Installer
26,861 satisfied customers
My comcast set top box is blinking 3 times and wont let me
My comcast set top box is blinking 3 times and wont let me turn on the tv. … read more
Nathan
Nathan
Installer
26,861 satisfied customers
Cannot power on Vizio tv which is connected to set top box
Cannot power on Vizio tv which is connected to set top box which is working … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
319 satisfied customers
We received a set top box. It is hooked up, but we cannot
We received a set top box. It is hooked up, but we cannot find a button to access closed captioning. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
No set top box but connected to cabel. Need to set up tv to
No set top box but connected to cabel. Need to set up tv to operate on a limited basis with out set top bos … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
778 satisfied customers
Turning on "the set top box" I get a blue sceen with NO
Turning on "the set top box" I get a blue sceen with NO Signal message floating around. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
We have a Motorola DCX700 set-top box that has stopped
Good morning! We have a Motorola DCX700 set-top box that has stopped working. The lights come on very briefly then off when we plug in the power supply. I have unplugged the unit for about 30 minutes … read more
Louie
Louie
Technician
Associate Degree
2,940 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x