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This TV was given to me. The problem seems like the picture…

This TV was given...

This TV was given to me. The problem seems like the picture is too much forward, not showing the right side of the picture on the network. The picture is not centered.

Technician's Assistant: What's the model number of your TV? How old is it?

Model number E47i_AO, Serial Number 6ATKOCB4400791

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The TV Menu works. Moving the horizontal left is still not enough.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I've had this TV for about a week. It did work fine until really today.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

My brother tried to align the smart TV settings to it maybe last Monday or Tuesday. My home number is(###) ###-####

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Answered in 41 minutes by:
10/21/2017
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,090
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

How are you getting your channels? Cable/satellite box, antenna, or basic cable?
Do you see the full menu screen of the vizio or is that cut off too?

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Customer reply replied 8 months ago
Getting my channels from cable. The TV Menu is from the Vizio remote control.
Customer reply replied 8 months ago
Home landline of(###) ###-####works better for me here because my cell phone drops calls here easily.

Do you have a cable BOX connected to the tv?

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,090
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
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Customer reply replied 8 months ago
When would I be able to talk to you over the phone?
Phone call session started
Customer reply replied 8 months ago
I am waiting for your...could you tell me when I can expect it please...
Customer reply replied 8 months ago
I am waiting for a call....

I've been trying to call but get a pediatric office. Is there another number where I may reach you?

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Thank you for the call, and have a great day!

Nathan

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Customer reply replied 8 months ago
Thank you for your time and affort....

You're very welcome, and good luck with comcast!

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Customer reply replied 8 months ago
Thank you for your help. I will deal with your suggestion tomorrow, and maybe go to Comcast with my problem with my TV problem.

My pleasure, if you need any help after feel free to get back in touch.

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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,090
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Experience: Custom home theater installer, authorized dealer top brands.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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